Technology Field Services Technician

Technology Field Services Technician

At Regions, the Technology Field Services Technician is responsible for the configuration, installation, troubleshooting, repair, and maintenance of computer systems, peripherals, printers, networks, and telecommunications systems used to support all associates.

Primary Responsibilities

• Installs computer hardware, software, printers, scanners, and other end user peripherals
• Diagnoses, troubleshoots, and remediates hardware and software issues within the computing environment
• Coordinates warranty repairs, replacements, and returns with manufacturers to resolve operating issues
• Assists in installing, troubleshooting, and supporting core network infrastructure, including switches and routers, patch panels and network cabling
• Records, updates, and documents tickets in Information Technology ticketing systems
• Coordinates the technology issues related to facility renovations, new construction, and associate moves
• Coordinates computer hardware and software purchases, including determining customer requirements and specifications
• Maintains accurate inventory of computer assets throughout the product lifecycle, including procurement, shipping, deployment, decommissioning, and disposal
• Provides training and technical assistance to users
• Supports Facilities and Business Unit projects
• Offers advice and guidance to junior technicians, assisting in the development of necessary skills and promotion of continuous improvement initiatives
• Performs other job-related duties and responsibilities as needed
• Travels as necessary
• Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices

This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.

Requirements

• High School Diploma or GED
• Six (6) years experience working with computers, printers, peripherals, network hardware, software, firmware, and operation systems
• Ability to image/deploy, repair, or support apps in the Mac Environment
• Ability to lift or move items up to 50 pounds
• A valid driver's license

Preferences

• A+ Certification
• Some college level courses plus technical training
• Familiarity with Voice over Internet Protocol (VoIP), Analog Phone Systems/PBX equipment and telecom cabling

Skills and Competencies

• Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance
• Advanced experience in computer maintenance, diagnostics, troubleshooting, and problem resolution
• Advanced knowledge of computer imaging, software installation and support, and implementing standard desktop and laptop solutions
• Advanced knowledge of physical server environments, network folder access, and drive mappings
• Excellent interpersonal and communication skills
• Outstanding customer service
• Proficient in printer installation, configuration, component functions, driver installation, maintenance and repairs
• Thorough understanding of LAN/WAN network hardware, implementation, and support

This position will be onsite 5 days a week in Memphis at our Goodlett Farms location

Regions will not sponsor applicants for work visas for this position at this time. Applicants for this position must be currently authorized to work in the United States on a full-time basis.

Position Type

Full time

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target:

Minimum:

$55,100.00 USD

Median:

$69,207.50 USD

Incentive Pay Plans:

This job is not incentive eligible.

Benefits Information

Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

• Paid Vacation/Sick Time
• 401K with Company Match
• Medical, Dental and Vision Benefits
• Disability Benefits
• Health Savings Account
• Flexible Spending Account
• Life Insurance
• Parental Leave
• Employee Assistance Program
• Associate Volunteer Program

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions' benefits, please visit the provided link.

Location Details

Goodlett Farms

Location:

Cordova, Tennessee

Equal Opportunity Employer/including Disabled/Veterans