Work at Home Customer Service Agent (Full-Time & Part-Time) NE)

Work at Home Customer Service Agent (Full-Time & Part-Time) NE Join to apply for the Work at Home Customer Service Agent (Full-Time & Part-Time) NE) role at MCI Get AI-powered advice on this job and more exclusive features. Benefits & Perks REMOTE REPRESENTATIVE: Work-From-Home, Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Flexible Schedules, Company Laptop, Daily Contests, Prizes, Casual Dress Code, Regular Raises Job Type Full-Time & Part-Time Pay Types Hourly + Bonus Application Details No Resume Required Entry-Level Position Overview MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure best in class customer experience. You will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Listen to customers, understand their needs, and resolve customer issues Utilize systems and technology to complete account management tasks Recognize sales opportunity and apply sales skills to upgrade Explain and position the products and processes with customers Appropriately escalate customer dissatisfaction with managerial team Ensure first call resolution through problem solving and effective call handling Qualifications Must be 18 years of age or older High school diploma or equivalent Excellent organizational, written, and oral communication skills Ability to type swiftly and accurately (20+ words per minute) Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Basic understanding of Windows operating system Highly reliable with the ability to maintain regular attendance and punctuality Ability to evaluate, troubleshoot, and follow-up on customer issues Aptitude for conflict resolution, problem solving and negotiation Customer service oriented (empathetic, responsive, patient, and conscientious) Ability to multi-task, stay focused and self-manage Strong team orientation and customer focus Ability to thrive in a fast-paced environment where change and ambiguity prevail Excellent interpersonal skills and the ability to build relationships with your team and customers Conditions of Employment Must be authorized to work in the country where the job is based Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint (contingent on results) Must be willing to submit to drug screening (contingent on results) Compensation & Benefits WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect From MCI Paid Time Off: Earn PTO and paid holidays Incentives & Rewards: Contests with cash bonuses and prizes Health Benefits: Medical, dental, and vision coverage; MEC medical plans after 30 days; options vary by location Retirement Savings: Retirement programs where available Disability Insurance: Short-term disability coverage Life Insurance: Life insurance options Supplemental Insurance: Accident and critical illness insurance Career Growth: Internal promotions and advancement opportunities Paid Training: Learn while earning Casual Dress Code Physical Requirements This job operates in a professional office environment; the employee will be largely sedentary and will sit/stand while using a computer and headset. May need to move about the office and lift up to 40 pounds. Diversity and Equality We embrace differences and maintain a work environment free from discrimination. We provide reasonable accommodations as required by law. Details available from Human Resources. Disclaimer The purpose of the above job description is to provide a general overview of the role. It is not an all-inclusive list of duties, responsibilities, skills, and qualifications. The employer reserves the right to revise this description at any time. This job description is not an employment contract. #J-18808-Ljbffr