Customer Service Representative / Dispatcher

Job Description

Job Description

Customer Service Representative / Dispatcher

Location: In-Office (Hybrid option available after training)
Schedule: Monday–Friday, 8:30 AM – 5:30 PM
Company: The Maintenance Company, Inc. (TMC)

About Us
The Maintenance Company, Inc. (TMC) is a national leader in facility maintenance, providing high-quality, comprehensive service solutions for commercial properties across the U.S. and Canada. We pride ourselves on integrity, teamwork, and delivering top-tier customer experiences.

Position Overview
Do you thrive in a fast-paced environment where organization and communication are key? We're looking for a reliable, detail-oriented Customer Service Representative / Dispatcher to join our team. In this role, you’ll coordinate maintenance service requests from start to finish — acting as the vital link between customers and technicians.

• Coordinate and dispatch service technicians based on customer needs and availability

• Communicate regularly with facility managers, site leads, and technicians via phone, email, and online platforms

• Provide timely updates to customers regarding scheduling and service status

• Track and update service orders with clear notes and accurate completion details

• Release approved estimates and confirm service timelines with vendors

• Prioritize and expedite urgent or emergency requests

• Monitor technician pricing and ensure job costing accuracy

• Research service information and process orders efficiently

• Strong problem-solving and critical-thinking skills

• Proficiency with Microsoft Outlook and general computer applications

• Ability to manage multiple service orders while maintaining attention to detail

• Excellent written and verbal communication skills

• Dependable, punctual, and able to meet deadlines in a time-sensitive environment

• Prior customer service or dispatch experience is a plus

• Competitive medical, dental, and vision insurance

• 401(k) retirement plan with company match

• Paid time off (PTO) and paid holidays

• Company-paid life insurance

• Health Savings Account (HSA) & Flexible Spending Account (FSA)

• Opportunity for hybrid schedule: 3 days in-office / 2 days remote after training

Join Us!
If you’re a team player who’s passionate about delivering excellent customer service and keeping operations running smoothly, we’d love to hear from you. Apply now and become part of the team that keeps facilities across North America working at their best.