Patient Service Representative (PSR) - Dental Dept.

The Bedford-Stuyvesant Family Health Center (BSFHC) is a Federally Qualified Health Center (FQHC) that serves all of the primary health care needs of families in the heart of North and Central Brooklyn. Our mission is to provide the most professional, courteous and highest quality health care, with dignity, to those we serve, especially the undeserved population, without regard for ability to pay.

The Patient Service Representative collaborates with teams and provides administrative and clinical support to ensure smooth operations within the dental department. This role involves coordinating patient care, managing insurance processes, and assisting with front desk and dental assistant duties as needed.

ESSENTIAL JOB RESPONSIBILITIES AND DUTIES:

Duties and Responsibilities include but not limited to:

• Greets and assists patients courteously.
• Initiates the registration process, maintains/confirms patient demographic information in the automated patient management system.
• Assist Dental Manager on day-to-day functions of the dental operations
• Understand and apply medical/dental coding for insurance and billing purposes.
• Submit pre-determinations for major dental procedures and follow up on approvals.
• Schedule appointments for complex dental treatments
• Verify patient insurance coverage and benefits.
• Communicate with insurance providers to resolve issues related to pre-determination.
• Answer patient inquiries via phone regarding referrals, treatment steps, and office procedures.

• Assist with select dental assistant functions as directed by Dental Manager or Dental Director
• Complete administrative tasks, including filing, copying, scanning, uploading documents into patients' charts
• Deliver discharge instructions to patients as directed
• Follow up and through on daily tasks
• Perform other related duties assigned to support the dental department.

EDUCATION/EXPERIENCE REQUIREMENTS:

• High school diploma or GED required.
• Dental Assistant Certification preferred.
• Minimum of two (2) years of relevant dental office experience

Other Related Skills/Experience and requirements:

• Flexible availability for scheduling needs.
• Maintain strict HIPAA compliance and patient confidentiality.
• Proficiency in Electronic Medical Records (EMR) systems required.
• Bilingual ability is a plus.
• Strong interpersonal skills with professionalism, courtesy, and respect toward patients, families, and team members.
• Ability to demonstrate patience, tact, and a positive attitude in all interactions.
• Commitment to providing personalized, prompt, and respectful service to all patients and visitors.

Salary - $19/Hour

Benefits Overview: We offer attractive compensation with comprehensive benefits including: Profit Sharing Plan, Medical, 401(k), and Long-Term Disability, Transportation Plan, Generous Paid Vacations and Holidays.