Epic Implementation Consultant

Epic Implementation Consultant

The Implementation Consultant is responsible for successfully supporting hospitals during implementation by helping define application configurations, workflow, and integration with existing host systems. The Implementation Consultant will work closely with the Project Manager to manage project milestones and drive product delivery. Responsibilities include performing current-state assessments and assisting clients to implement best practice solutions and workflow during all aspects of the Client's product implementations as assigned. The individual will be part of multiple disciplinary teams in the delivery of customer contractual obligations and is responsible for the successful and timely completion of projects resulting in customer sign-off and project acceptance. This role supports high-volume, fast-paced implementation activities.

Job Responsibilities:

• Assess current-state business processes and suggest best-practice solutions using Client's technology.
• Partner with clients to design, document, and deploy application configurations and specifications.
• Translate business requirements into functional specifications.
• Serve as a liaison with custom development teams to create integration solutions or reports.
• Ensure proper deployment of solutions through testing.
• Problem-solve and perform analysis of errors based on end-user or quality testing.
• Act as a subject matter expert in application, implementation configuration, and deployment.
• Provide a consistently positive experience for all client resources, focusing on client-centric best practices and relationship management.
• Coordinate activities amongst Customer Delivery resources to ensure successful product and service implementations, promoting an overall positive client experience.
• Manage multiple customers through the successful implementation of Client's Patient Access and Revenue Cycle Technology solutions.
• Ensure the successful completion of quality product and solution implementations utilizing strong leadership, project, and resource management skills.
• Set and manage customer expectations.
• Understand product data requirements and their relation to product features and functionality.
• Remain current on release updates and product knowledge for assigned products.
• Provide coordination and clear communication via phone, email, and SFDC on the case or other client implementation and support activities to both internal and external customers.
• Maintain implementation documentation repository.
• Maintain a high level of commitment to superior customer satisfaction throughout the entire duration of the customer relationship.

Qualifications:

• 2+ years of Hospital or ambulatory Patient Access and Revenue Cycle knowledge or experience
• 1+ years of demonstrated experience with an EMR (ex. Epic, Meditech, Cerner)
• Excellent written and verbal communication skills
• Strong organization, analytical, and problem-solving skills, as well as detail-oriented
• Demonstrated ability to work in a team environment that requires quick turnaround and quality output
• Ability to prioritize workload and work efficiently without supervision
• Knowledge of all MS Office Products
• Ability to work concurrently on multiple projects with several teams
• Travel Required: up to 10%

About Accede: Accede Solutions is a Nationally Certified Search firm providing services in multiple sectors. We are a Women and Minority-owned Business with a strong emphasis on Diversity, Equity, and Inclusion (DEI). We have managed and Implemented Talent Acquisition and Talent Management processes and had successful engagement with clients in the areas of Financial Services, Technology, healthcare and professional services. We provide a full range of talent acquisition and management services designed to maximize the efficiency of your information management operation. From executive recruiting, to contract-to-hire placement, to contract employment, we offer solutions for your day-to-day workflow issues as well as workload spikes and special projects. We also specialize in retained executive search focused on recruiting distinctive leaders and C level roles. With a track record of successfully recruiting key human capital leaders, we have earned a reputation for insightful and nuanced cultural advisory work built on a platform of strong capability supported by a rigorous and artful approach in assessing cultural fit. We were listed as Fast 100 Asian American firm in 2023 & 2024 by USPAACC and listed as # 2115 fastest growing companies in US in INC5000 Equal Opportunity Employer: Females/Minorities/Veterans/Individuals with Disabilities Accede is committed to equal employment opportunity to all employees and applicants without regard to race, religion, color, gender identity, ethnicity, age, national origin, sexual orientation, disability status, veteran status or any other category protected by applicable law.