Auto Dealer Customer Service Call Center Representative

Automotive Customer Service Call Center Representative

Ted Britt Automotive Group is seeking a friendly and motivated Customer Service Call Center Representative to join our Customer Care team. This role supports customers by answering calls, scheduling appointments, and delivering a positive dealership experience.

Responsibilities

• Answer inbound customer calls and schedule appointments accurately.
• Make outbound calls to customers to confirm appointments, recall notifications and customer service follow ups.
• Always provide a positive and helpful experience to every customer.
• Route calls to correct departments when needed.

Requirements

• Strong communication skills over the phone and in writing.
• Proficiency in computer scheduling.
• Reliable, punctual and team oriented.
• Prior customer service experience a plus.
• Ability to sit and work at a computer for extended periods.
• Ability to operate phones, headsets, and computer systems.
• Ability to communicate clearly by phone and electronically.
• Maintain regular and predictable attendance.

Compensation & Benefits

• Competitive hourly pay based on experience.
• Medical, dental, and vision insurance.
• LegalShield coverage.
• Voluntary life insurance, long-term disability (LTD), accident, and critical illness insurance.
• 401(k) with employer match.
• Paid sick leave, vacation, and holidays.
• Employee discounts on vehicles, parts, and services.

Ted Britt Ford Automotive Group