Senior System Analyst

Job Description


Why Join CINQCARE?

CINQCARE is a provider-led, community-based health and care partner dedicated to improving the health and well-being of those who need care the most, with a deep commitment to high-needs, urban and rural communities. Our local physicians, nurses, and caregivers work together to serve people and the communities they live in, beyond just treating symptoms. We remove barriers by delivering personalized care as close to home as possible, often in-home, because we know a deep understanding of our patient's race, culture, and environment is critical to delivering improved health outcomes. By empowering patients, providers, and caregivers with the support they need, we strive to make health and care a reality-not a burden-every single day. Join us in creating a better way to care.

Position Overview

The Senior System Analyst will play a critical role in supporting CINQCARE's clinical operations by supporting Cinq Care's Athena EHR and related clinical and operational systems. This role gathers and documents requirements, optimizes workflows, provides cross-functional coordination, and ensures systems are aligned with business needs. They should embody CINQCARE's core values, including, Trusted, Empathetic, Committed, Humble, Creative and Community-Minded. At CINQCARE, we don't have patients or customers - we have Family Members.

Key Responsibilities

• Lead requirements gathering across clinical, operational, and revenue cycle stakeholders for Athena modules.

• Map current-state and future-state workflows and identify gaps, risks, and optimization opportunities.

• Partner with implementation leaders, solution architects, and vendor teams to ensure configuration aligns with business needs.

• Participate in system design reviews, testing cycles, and validation of enhancements.

• Create and maintain detailed documentation: requirements, process flows, and SOPs.

• Act as the liaison between clinical teams, operations, IT, and external vendors.

• Translate business needs into functional specifications and system requirements.

• Support integration between Athena and other systems such as population health, analytics, and care management tools.

• Provide analytical insights using system data to support decision-making.

• Partner with Training and Operations teams to support go-lives, updates, and workflow changes.

• Assist in developing user training materials and operational guides.

• Provide post-implementation support to diagnose issues and recommend solutions.

• Identify opportunities to improve EHR usability, provider experience, and data integrity.

• Ensure systems support compliance with regulatory, clinical, and documentation standards.

• Evaluate user feedback, troubleshoot workflow challenges, and propose improvements.

Required Qualifications

• Bachelor's degree in Business, Healthcare Administration, Information Systems, or related field.
• 5+ years of business analysis experience in healthcare.
• 2+ years supporting Athenahealth systems (clinical, operational, or revenue cycle).
• Experience with requirements gathering, workflow mapping, and writing functional specifications.
• Strong understanding of ambulatory care workflows and healthcare data.
• Demonstrated ability to work effectively with clinicians and operational leaders.
• Excellent communication skills and ability to manage multiple stakeholders.
• Ability to work collaboratively in a remote team environment.

Preferred Qualifications:

• Athenahealth certification(s).
• Experience supporting EHR integrations (HL7, FHIR, APIs).

The working environment and physical requirements of the job include:

Work is performed indoors in a setting with conditioned air and artificial light. Travel to and work in offices or other environments is required.

In this position you will need an to communicate with customers, vendors, management, and other co-workers in person and over devices, sometimes with people who are agitated. Regular use of the telephone and e-mail for communication is essential. Sitting for extended periods is common. Must be able to receive ordinary information and to prepare or inspect documents. Lifting of up to 10 lbs. occasionally may be required. Good manual dexterity for the use of common office equipment such as computer terminals, calculator, copiers, and FAX machines. Good reasoning ability is important. Able to understand and utilize management reports, memos, and other documents to conduct business.

Equal Opportunity & Reasonable Accommodation Statement

CINQCARE is an Equal Opportunity Employer committed to creating an inclusive environment for all employees. We provide equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic under applicable law.

If you require a reasonable accommodation during the application or employment process, please indicate this in your application or speak with your recruiter during the hiring process.

Disclaimer

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove duties as necessary.

Our Benefits

At CINQCARE, we care for our team like we care for our patients-holistically. We offer flexible, comprehensive benefits so you can thrive while delivering top-notch care.

• Medical Plans: Two comprehensive options offered to Team members.
• 401K: 4% employer match for your future.
• Dental & Vision: Flexible plans with in-network savings.
• Paid Time Off: Generous PTO, holidays, and wellness time.
• Extras: Pet insurance, commuter benefits, mileage reimbursement, CME for providers, and company-provided phones for field staff.