Community Solutions Customer Service Representative I

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.Imagine making a real difference for customers by guiding them through Spectrum's Community Solutions products and services. If you thrive on solving problems and enjoy helping others, this customer service role offers an opportunity to build lasting relationships while expanding your knowledge of technology and account management. Your expertise and positive approach will directly influence customer satisfaction and strengthen Spectrum's reputation.How You'll Make an Impact

Resolve customer inquiries and troubleshoot Video, Internet and Streaming issues using Spectrum's diagnostic toolsManage account activation, maintenance and billing concerns through thoughtful phone supportRecommend upgrades and solutions based on customer needs to enhance product valueProcess orders and navigate account management systems for new sales and account updatesFacilitate escalations and determine if field visits are needed for complex issuesContribute ideas to improve the customer experience and build long-term relationshipsConsistently achieve sales activity goals and maintain current knowledge of Spectrum product offeringsWorking Conditions

Office environment with various schedules including holidaysWhat You'll Bring to Spectrum

Required Qualifications

Education

High school diploma or equivalentExperience

Customer service and sales or retention experienceSkills

Ability to read, write, speak and understand EnglishKnowledge of Spectrum products and troubleshooting for Video, Internet and Voice repairProficiency in billing systemsStrong verbal and written communication skillsComplex problem solving abilitiesQuick thinking, goal orientation, ambition and determinationStrong follow-up, accuracy, multitasking and attention to detailPositive phone demeanor and excellent customer serviceAbility to use personal computer, relevant software including Microsoft Office Suite and intranet navigationPreferred Qualifications Experience1+ years working in cable operations or telecommunications call center#LI-JC7 CBI112

2026-85147

CBI112

2026 Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.Get to Know Us

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S.

Watch this video to learn more.Grow Your Career Here

We're committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.