Warehouse Operations Manager

Job Description

Job Description

Operations Manager

Square Cow Movers – Richmond, VA

Lead a Team. Drive Results. Deliver Exceptional Customer Experiences.

Square Cow Movers is seeking an experienced and motivated Operations Manager to oversee our daily moving operations in the Richmond, Virginia market. This leadership role is responsible for managing crews, coordinating schedules, ensuring outstanding customer service, and driving operational efficiency across the business.

If you’re a hands-on leader who thrives in a fast-paced environment, enjoys developing people, and takes pride in delivering exceptional service, we’d love to hear from you.

About Square Cow Movers

Square Cow Movers is a customer-focused moving company known for professionalism, reliability, and a commitment to creating a stress-free moving experience. Our team members take pride in helping families and businesses through one of life’s biggest transitions while maintaining the highest standards of service and care.

Position Summary

The Operations Manager will oversee the day-to-day operations of the branch, including scheduling, workforce management, fleet coordination, customer satisfaction, and team performance. This individual will work closely with ownership and leadership to ensure the branch operates efficiently, safely, and profitably.

Key Responsibilities

• Manage daily moving operations, schedules, routes, and crew assignments.
• Recruit, train, coach, and develop movers, drivers, and team leaders.
• Ensure all moves are completed safely, efficiently, and according to company standards.
• Monitor operational performance, labor utilization, and productivity metrics.
• Oversee fleet readiness, equipment maintenance, and inventory management.
• Address customer concerns and resolve service issues promptly and professionally.
• Collaborate with sales and customer service teams to ensure seamless move coordination.
• Conduct regular team meetings, performance reviews, and safety training.
• Maintain compliance with company policies, DOT regulations, and safety requirements.
• Identify opportunities to improve processes, increase efficiency, and enhance profitability.

Qualifications

• 3+ years of management experience in moving, logistics, transportation, home services, construction, or related industries.
• Proven leadership experience managing field employees and multiple crews.
• Strong organizational, communication, and problem-solving skills.
• Ability to manage competing priorities in a fast-paced environment.
• Customer-focused mindset with a passion for service excellence.
• Experience with scheduling, workforce planning, and operational reporting.
• Proficiency in Microsoft Office and business management software.
• Valid driver’s license with a clean driving record.

Preferred Qualifications

• Previous experience in the moving and storage industry.
• Knowledge of fleet management and transportation logistics.
• Experience with budgeting, forecasting, and operational KPIs.
• Bilingual (English/Spanish) is a plus.

Compensation & Benefits

• Competitive base salary
• Performance-based bonus opportunities
• Paid time off and holidays
• Career advancement opportunities
• Ongoing leadership and professional development
• Supportive and team-oriented work environment

Why Join Square Cow Movers?

At Square Cow Movers, we believe our people are the foundation of our success. We invest in our team, promote from within, and create opportunities for leaders who want to make a meaningful impact. Join a growing company where your leadership, ideas, and dedication will help shape the future of the business.

Apply today and help lead one of Richmond’s premier moving companies.

Square Cow Movers is a fast-growing moving company known for professionalism, teamwork, and exceptional customer service. We provide a positive work environment, growth opportunities, flexible schedules, and a culture built on integrity and respect.

Company Description

Square Cow Movers is a fast-growing moving company known for professionalism, teamwork, and exceptional customer service. We provide a positive work environment, growth opportunities, flexible schedules, and a culture built on integrity and respect.