Guest Services Associate III - WorldMark Palm Springs Resort

We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide. Full Time How You’ll Shine: As a Guest Services Associate, your friendly welcome, excellent service, and contagious smile will play a vital part in making guests’ vacations memorable from registration to checkout. You’ll extend hospitality with heart in everything you do, from sharing information about the resort and nearby attractions to providing room rate quotes and confirming reservations. How You’ll Make an Impact Bring smiles to guests from around the world by providing warm welcomes. Guide guests through the registration process, issue unit keys, and provide information about the resort and area attractions. Process cash and credit card transactions strictly following established procedures. Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities. Complete all check‑out procedures and verify that the correct charges and credits are reflected in guest folios. Reserve and confirm reservations for individuals and/or groups. Provide guests with room rate quotes. Respond to guest inquiries and concerns as quickly and completely as possible. What You’ll Bring Professional appearance and a positive, can‑do attitude. Flexibility to work all shifts. At least 5 years of Customer Service Experience, preferably in Hotel, Resort or Hospitality environment. 1 year of crucial conversation, problem solving, customer opportunities experience. Room Control experience preferred. Guest recovery experience. On the job training, onboarding and development. Communication experience between departments and vendors. Change and alter department policies and procedures. Monitor staffing for business needs – get with department head with any suggestions. Analyze resort inventory and ensure no reservations are blocked into units scheduled to go out of order. Excellent communication skills with the ability to read, write and understand English. Ability to solve problems with minimal supervision. Strong math skills and knowledge of proper cash handling procedures. Ability to multitask and work in a fast‑paced environment. Strong attention to detail and organization skills. Strong computer and office skills. How You’ll Be Rewarded We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include: Medical Dental Vision Flexible spending accounts Life and accident coverage Disability Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information) Wish day paid time to volunteer at an approved organization of your choice 401k with employer match (subject to eligibility requirements, including tenure – speak to your recruiter for additional information) Legal and identity theft plan Voluntary income protection benefits Wellness program (subject to provider availability) Employee Assistance Program Compensation The hourly rate for this role is $23.00. EEO Statement We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to View email address on click.appcast.io, including the title and location of the position for which you are applying. #J-18808-Ljbffr Travel Leisure Resort Development Inc