Porter

Title: Porter

Position Summary:

Elevation Property Management’s Porter will serve with discipline and lead with kindness. The Porter will help maintain property management team to ensure the community is always in excellent condition. The ideal teammate will have the ability to be flexible, proactively communicate, have a natural curiosity to learn, exhibit a high degree of professionalism, and work well both in a team environment and independently.

Job Responsibilities:

Primary work is daily cleaning and maintaining in common areas, dusting, cleaning of windows, stairwells, office porches, cleaning vacant units when necessary.

• Must be detail-oriented, work well with others and take direction with little supervision.

• and amenities are always neat and free of litter.

• Removes trash and remaining items from vacant apartments prior to starting the make-ready process, transfers trash to dumpster or storage area as applicable, and cleans and maintains storage areas.

• Distributes notices and communications to residents as necessary.

• Informs appropriate supervisors of any observed hazard or potentially dangerous situation to residents, team members, guests, and others.

• Demonstrates customer services skills by treating residents and others with respect, answering resident questions, and responding sensitively to complaints about maintenance services.

• Complies with the Company’s safety and risk-management policies by attending and participating in property's routine safety meetings, completing required training on OSHA and other safety laws and requirements, and reporting accidents and incidents promptly and accurately.

• Follows established policies and procedures by monitoring and ensuring compliance with regulations, requirements, organizational standards, and operational processes related to area(s) of response and reporting violations or infractions to appropriate individual(s).

• Practices proper safety techniques in accordance with Company, property, and departmental policies, procedures, and standards by immediately reporting any mechanical or electrical equipment malfunctions, employee/visitor/resident injuries or accidents, or other safety issues to appropriate individual(s).

• Identifies areas for improvement and offers suggestions to improve efficiency and productivity.

• Complete required Grace Hill courses as assigned by management.

• Team members must be able to “take calls” during evenings and weekends as an integral position during emergency situations such as ice/snowstorms, hurricanes, tornadoes, fires and flooding.

• Performs other duties as assigned or as necessary

Education and Qualifications:

• Minimum 1-2 years of experience

• Reliable transportation

• Excellent customer service skills

• Self-motivation and attention to detail

• Demonstrated track record of the highest degree of ethics and integrity

• Availability to work evenings and weekends as needed

• Must possess a valid driver's license and have reliable transportation

• High School diploma or equivalent

• Must be kind, service-oriented, discipline, and a leader

• Must be self-motivated, flexible, and a team player

• Demonstrated ability to read, write, and communicate effectively

Interpersonal Relationships

• Communicate by telephone, e-mail, memos and in-person discussions.

• Have a high level of social contact.

• Usually work as part of a team

Organizational Responsibilities:

• Follows established policies and procedures by monitoring and ensuring compliance with regulatory requirements, organizational standards, and operational processes related to property operations and reporting violations or infractions to appropriate individual(s)

• Practices proper safety techniques in accordance with Company, property, and departmental policies, procedures, and standards by immediately reporting any mechanical or electrical equipment malfunctions, employee/visitor/resident injuries or accidents, or other safety issues to appropriate individual(s)

• Identifies areas for improvement and offers suggestions to improve the efficiency, productivity, and profitability of the property

• Keeps abreast of new trends and changes in the industry and area(s) of responsibility by attending internal and external training classes, apartment association meetings, and other events and accessing other, information sources

Working Conditions:

• Team members work both in and outside of apartment buildings and in all areas of the property, including amenities

• Usually work indoors but may on occasion work outdoors

• Often wear protective attire, such as work gloves, hard hats, leather aprons, back support, and sturdy boots.

• May be exposed to sounds and noises that are distracting and uncomfortable.

• Regularly work with contaminants such as oils, solvents, and paints.

• Often work in cramped places that require getting into awkward positions.

• May work in conditions of bright or inadequate lighting.

Physical Demands:

• While performing the duties of this job, the employee is frequently required to sit and talk or hear, use hands to finger, grasp, handle, feel or operate objects, tools or controls. 

• Hand-eye coordination necessary to operate computers and various pieces of equipment. Specific vision abilities required include close vision and the ability to adjust focus.

• Team members need to be able to bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas

• Team members must be able to work inside and outside in all weather conditions

• Team members must be able to push, pull, lift, carry, or maneuver weights of up to twenty-five (25) pounds independently and fifty (50) pounds with assistance. Rare or regular travel may be required for the accomplishment of some or all the daily responsibilities of this position

• Team members must be able to “take calls” during evenings and weekends