Retail Store Manager

Job Description

Job Description

Direct Tools Factory Outlet, a division of R&B Sales and Marketing, INC, is looking for a results-driven Store Manager to oversee operations and drive success at our Seattle Outlet Store.

In this role, you will lead the Seattle Outlet Store team, driving sales performance, operational excellence, and customer satisfaction. You will oversee all aspects of store management, including team leadership, inventory control, merchandising, and customer engagement. By taking ownership of store results, you will play a key role in developing talent, strengthening operations, and delivering exceptional customer experience. This position provides an excellent opportunity to expand your leadership, business management, and retail operations skills while contributing to the success of a global industry leader.

Compensation and Benefits:

• Non-Exempt Position (Overtime Eligible)
• Managerial Responsibilities Assigned
• The pay range for this position is $24.00 and $27.88/hour equating to a Target Annual Salary of $50,000 - $58,000.
• Sales Contests and Incentives to Earn Additional Income (In Correlation with Business Needs/Focuses)
• Company Smart Phone and Computer
• Medical, Vision, and Dental Benefits Available
• Insurance Coverages Available such as Short-Term Disability, Long Term Disability, Basic Life Insurance, Basic AD&D, and more.
• 401K (Company Matches 50% up to 8% of Salary)
• Eligible for up to 11 Paid Holiday (Based on hire date)
• PTO – Accruals based on hire date. Earn up to 104 hours of PTO – 1st Year through 2nd Year.

Duties and Responsibilities:

• Lead and develop the store team to deliver exceptional customer service and achieve sales and profitability goals.
• Oversee all daily store operations, including opening/closing procedures, cash handling, and adherence to company policies.
• Drive sales performance by monitoring key metrics, analyzing trends, and implementing strategies to maximize results.
• Manage staffing schedules, training, and performance evaluations to ensure a high-performing and engaged team.
• Maintain accurate inventory levels through regular cycle counts, audits, and effective loss prevention practices.
• Ensure visual merchandising standards are executed consistently to enhance the customer shopping experience.
• Resolve customer inquiries and concerns in a professional manner that builds loyalty and repeat business.
• Partner with district and corporate leadership to implement initiatives, promotions, and new product launches.
• Foster a culture of accountability, teamwork, and continuous improvement within the store environment.
• Ensure compliance with health, safety, and security standards to protect employees, customers, and company assets.

Note: Employee's duties and responsibilities are not limited by the above. Other duties may be assigned as deemed necessary by the employee's supervisor. In addition to the basic requirements of the position, all employees are expected to meet the company's goals of continual improvement in the areas of knowledge, skills, processes, and quality. The Position may involve travel and overnights. Ability to travel via driving and air travel required. Candidate must live in/relocate to Tulalip, WA area.

Job/Employment Requirements:

• Must be at least 21 years of age or older.
• Eligible to work in the United States without sponsorship or restrictions.
• Minimum 5 years' retail supervisory/management experience, preferably in a high-volume or specialty retail environment.
• Bachelor’s degree in business, management, or related field preferred; equivalent experience considered.
• Knowledge of TTI brand products and/or retail power equipment industry preferred.
• Demonstrated ability to drive sales growth, control expenses, and improve profitability.
• Proven track record of developing, motivating, and retaining high-performing teams.
• Strong customer service mindset with conflict resolution skills and the ability to build lasting customer relationships.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint); additional reporting/retail software a plus.
• Strong communication skills, both written and verbal, with the ability to influence and engage at all levels.
• Ability to travel for in-person training, meetings, and occasional support of other store locations.

Competencies and Skills:

• Leadership presence with the ability to inspire, coach, and develop a diverse team.
• High level of business acumen with strong analytical and strategic thinking skills.
• Customer-focused mindset with a commitment to delivering exceptional in-store experiences.
• Flexibility and adaptability in managing shifting priorities and retail challenges.
• Strong organizational and problem-solving skills with the ability to plan, prioritize, and execute in a fast-paced environment.
• Effective product knowledge and presentation skills to showcase merchandise and drive sales.
• Initiative, accountability, and continuous improvement mindset to achieve results and enhance store operations.

Nature of Position Requirements:

• Full-time, in-store presence required to lead daily operations and team performance.
• Ability to work a flexible retail schedule, including evenings, weekends, and holidays as business needs require.
• Ability to stand and move about the sales floor for extended periods of time.
• Capable of lifting and transporting packages and tools up to 50 lbs. (with assistance as needed).
• Ability to reach overhead, climb ladders, and maneuver products and displays safely.
• Manual dexterity to assemble displays, handle small parts, and operate retail tools/equipment.
• Self-motivated, dependable, and collaborative with strong time management and planning skills.

About Direct Tools Factory Outlet

Direct Tools Factory Outlet brings you the best brand name tools at huge savings, offering brands such as RYOBI, RIDGID, and Hoover. We offer factory blemished and factory reconditioned products backed by manufacturer warranties that other outlets can’t match. Shop our full selection of power tools, outdoor products, and floorcare products, today! We look forward to helping you take your DIY projects from start to finish! With many locations across the U.S. and growing, we would love for you to join our winning team!

“ DTFO offers employees Medical, Dental, Vision, Accident, Life, Disability and Cancer insurance coverage.”

“All qualified applicants will receive consideration for employment without regard to race, color, religion, ethnicity, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other protected status under the law.

EverStaff is an equal opportunity employer (M/F/D/V/SO/GI)”

Our Recruiters are dedicated to building a long-term relationship with you. EverStaff is here to support you through the adjustment period, providing guidance, advice, and other valuable resources to help you succeed.