Medical Front Office Associate

Job Description

Job Description

About Us

We are a mission-driven, non-profit healthcare organization focused on delivering compassionate and accessible care to underserved communities. We are seeking a dependable and customer-focused Part-Time Front Office Coordinator to join our team.

In this role, you will help create a welcoming and efficient experience for patients while supporting the daily operations of the clinic. This position is ideal for someone who is organized, detail-oriented, compassionate, and passionate about community health.

Key Responsibilities:

• Managing patient scheduling and new patient registration.
• Handling up-front collections and assisting with sliding fee scale calculations.
• Maintaining inventory levels for front office supplies.
• Assisting with referrals and medical record requests.
• Managing the fax inbox, sending faxes, and ensuring proper documentation,
• Assisting with vendor relationships to maintain good communication for Samaritan Clinic.
• Answering phones, checking and returning voicemails within your scope of work.
• Performing copying, scanning, and other general front office duties as needed to support clinic

Qualifications:

Education & Experience

• High school diploma or GED required; Associate degree in healthcare administration, business administration, or related field preferred.
• Minimum of 1–2 years of administrative, front office, or patient service experience required, preferably in a healthcare or clinic setting.
• Experience with patient scheduling, registration, insurance verification, or medical office workflows preferred.
• Experience handling confidential information in compliance with HIPAA regulations.

Knowledge, Skills & Abilities

• Strong customer service and interpersonal communication skills with the ability to interact professionally and compassionately with patients, staff, vendors, and community partners.
• Ability to learn and navigate Electronic Health Record (EHR/EMR) systems and scheduling software.
• Proficiency in general office equipment, including printers, copiers, scanners, multi-line phone systems, and fax systems.
• Basic understanding of medical terminology, referrals, medical records processes, and patient intake procedures preferred.
• Ability to perform basic financial tasks, including collecting payments, maintaining accurate records, and assisting with sliding fee scale documentation.
• Strong organizational skills with attention to detail and the ability to manage multiple tasks in a fast-paced environment.
• Ability to maintain professionalism, confidentiality, and accuracy in all patient and clinic communications.
• Strong problem-solving skills and ability to work independently with minimal supervision.

Why Join Us?

By joining our team, you will have the opportunity to make a meaningful impact in the lives of patients and families within our community. We value compassion, teamwork, professionalism, and a commitment to equitable healthcare access.

Pay: From $21.00 per hour

Benefits:

• Flexible schedule
• Paid time off