Veterinary CSR Supervisor (Lead)

Job Description

Job Description

*** DUE TO THE NATURE OF EMERGENCY & SPECIALTY VETERINARY MEDICINE, ONLY CANDIDATES WITH PRIOR VETERINARY EXPERIENCE WILL BE CONSIDERED. ***

Advanced Veterinary Care (AVC) is a brand new state-of-the-art urgent care and specialty hospital located in the beautiful and always growing city of Orlando, Florida. What sets AVC apart is that we are dedicated to providing innovative, compassionate care through a collaborative approach while promoting a positive work environment and advocating for employee well-being.

Advanced Veterinary Care is Central Florida’s newest, privately owned urgent care and specialty hospital opening early 2023. We are seeking someone who is a great communicator, able to prioritize tasks, is detail oriented, enjoys a fast-paced collaborative environment between the urgent care and specialty departments. We are looking for candidates that’s the “right fit” - ones that match our core values and help build a positive work environment.

Advanced Veterinary Care’s core values:

Compassion : We approach every pet and their family with care and empathy.

Advancement : We seek to improve the lives of pets and their families through the latest treatment, education, and meeting and exceeding the current standards of veterinary care.

Respect : to encompass the best interest for our patients, their families, and our employees. Communicating honestly and building trust.

Excellence : Setting the standard for all aspects of patient care, client service, and collaborative medicine. Through dedication and teamwork, to provide the highest level of care for you and your pets.

Collaboration : Teaching, learning, and consulting with team members and colleagues in our community. To establish and expand the use of best practices. Discussing solutions within and beyond the team to provide the best care and positive outcomes for our patients.

Employee Benefits and Perks include:

• Our comprehensive benefits plan will be reviewed yearly with employee surveys to potentially amend our package based on our entire team’s interest.
• Benefits advisor for employees (for health care, retirement, or general financial planning).
• Access to mental healthcare, mindfulness, and self-care resources (through our employee assistance program).
• Medical, dental and vision plans.
• Other voluntary insurance benefits such as life, disability, health savings accounts available.
• 401K and 401k matching retirement planning.
• Flexible work schedules.
• Competitive paid time off.
• Commensurate salary with experience/credentials
• At AVC, we pride ourselves with optimizing our operational systems, and working as a team, to make the overall day-to-day workload more manageable.
• Employee discounts (including pet insurance premiums, products, and services).
• Education resources (atDOVE, VetGirl, VIN and major veterinary journals).
• Support of professional development and allowance for CE (for licensed staff).
• Technician license reimbursement.
• Uniform allowance.
• Annual Retention Bonuses.

We are excited at the possibility of meeting you and welcoming you on to our team!

Job Description - CSR Lead

Job Purpose –

• To assist the Hospital Administrator in setting standards for, support, and enforce quality control within theClient Service department
• Provide primary point of contact through which all client care questions, comments, concerns, and issuescan be handled in conjunction with the Hospital Administrator
• Provide training to Client Service Team in an effort to improve service offerings to clients as well as streamlinecommunication within the hospital
• Assist the Hospital Administrator in overseeing the individuals working within the Client Service department to ensure their work product is excellent
• Auditing all records for patients that have been checked in to ensure consistency and quality control
• Through approval of the Hospital Administrator, scheduling of the Client Service staff to ensure adequate coverage while minimizing overtime
• Train new and existing staff
• Partner with the Hospital Administrator for new employee orientation
• Primary point of contact for all client/doctor grievances that come up in the moment to allow for expedient andsatisfactory resolution
• Assist the Hospital Administrator in scheduling and conducting all regular Client Service meetings, verifying that all action items from each meeting are handled before eliminating them from the list of Items to Complete
• Motivate and inspire the Client Service staff to provide high quality care to the patients and clients, whileworking to ensure that actions support the hospital and team members

Duties and Responsibilities –

Responsible for upholding the spirit of the hospital by handling all necessary tasks that require attention

Qualifications –

• Must have detailed knowledge of the Client Service job functions and workflow systems
• Must possess excellent communication and leadership skills
• Must have at least 1 year of prior service experience in a veterinary emergency and specialty setting
• Prior supervisory experience preferred

We are an Equal Opportunity Employer and a Drug Free Workplace. All offers of employment at Advanced Veterinary Care are contingent upon clear results of a thorough background check and drug screening. Background checks and drug screening will be conducted on all final candidates and on all employees who are promoted, as deemed necessary.