Retail Parts Pro

Job Description What is a Retail Parts Pro? Professional level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge and part knowledge. This role has the ability for advanced identification, troubleshooting and project assistance for DIY customers. The role can source parts from special order, FDO, second source, and other suppliers. The role has in-depth knowledge of the store inventory and maintenance processes. Position is full time. Primary Responsibilities Facilitate selling experience for DIY customer visits and phone calls Achieve personal/store sales goals and service objectives Manage DIY services including battery installation, testing, and wiper installs Ensure high standards of customer service and store appearance Key holder responsibilities (task assignment and completion, safety, open/close duties) Secondary Responsibilities Assist in store inventory processes including truck put away, shoot outs, cycle counts, and back stock Maintain store cleanliness including floors, bathrooms, facing, dusting, and parking lot Provide DIY services such as battery installation, testing, and wiper installs Success Factors Friendly communication Ability to locate and stock parts Safety knowledge and skills Operating inventory systems and store equipment Parts and automotive system knowledge skills Operating POS and parts lookup systems Expert at testing and diagnostic equipment for DIY services Advanced solution, project and product quality recommendation ability Advanced parts lookup and sourcing Advanced selling skills for DIY Essential Job Skills Necessary for Success as a Retail Parts Pro Working knowledge of automotive systems and diagnostic ability (internal engine, suspension, brakes, electronic, exhaust, etc.) Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers, and management Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence Understand and execute instructions furnished in written, oral, or diagram form Successfully complete the Parts Knowledge Assessment Use basic math accurately: add, subtract, multiply, and divide using whole numbers, common fractions, and decimals Use Microsoft software effectively (Word, Excel required) Strong organizational skills Ability to work an assortment of days, evenings, and weekends as needed Prior Experience that Sets a Retail Parts Pro up for Success 3-5 years of prior automotive parts experience Proven sales ability with past experience in fulfillment of customer transactions Education, Certificates, Licenses, Registrations Must have a valid driver’s license ASE certification preferred, but not required Physical Demands and Equal Opportunity We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or basis of disability or any other federal, state or local protected class. We comply with all applicable federal, state, and local laws. California Residents click below for Privacy Notice: #J-18808-Ljbffr Advance Auto Parts Inc.