Senior Director, Partner Account Management (North America)

Company DescriptionAcumatica is a company on a mission. We are a leading innovator in cloud ERP (Enterprise Resource Planning) solutions with growing businesses worldwide. But don’t take our word for it—read what analysts like G2, IDC, Nucleus Research, and Info-Tech have to say about us. Acumatica is different by design and purposely built to help small and midsized companies thrive in today’s digital economy. Our industry-specific business management solution is engineered to address real-world needs—featuring intelligent workflows and market-leading usability that enable companies to manage risk, anticipate disruption, and seize new opportunities. Our principled business practices, growth-friendly licensing, and flexible deployment options put organizations in control of their own future. Acumatica is more than just a product—we are a community of partners, customers, and creators committed to elevating business performance. Our ecosystem is driven by collaboration, merging leading technology and real-world insights to put organizations control of their future. In May of 2025, Acumatica was acquired by Vista Equity Partners, a global investment firm focused on enterprise software, data and technology-enabled businesses.Acumatica’s culture is collaborative and high-energy. We are passionate about our product and our mission, and we are loyal to each other and our company. We value work/life balance, efficiency, simplicity, freakishly friendly customer service, and making a difference in the world. Acumatica offers exceptional professional and financial growth potential. To learn more about Acumatica’s mission, please visit: DescriptionThis role leads our most important partner segment—Acumatica’s largest, highest-potential partners.You’ll manage a small team of Major PAMs (3–6) who each work closely with a handful of these partners. Together, this group drives a significant portion of our growth.This is a hands-on leadership role. You’ll be working directly with partner executives, helping shape joint plans, driving execution, and making sure we have strong visibility into the business. Just as important, you’ll develop your team to operate at a consistently high level. This role reports to the SVP, Partner Sales.What You’ll DoDrive outcomes across our most strategic partnersDeliver strong, consistent revenue growth across major partners while maintaining a customer-first approach.Ensure high customer satisfaction (NPS), low churn (<5%), and strong long-term customer outcomes.Improve partner productivity and performance above the broader ecosystem.Lead and grow the Major PAM teamLead, coach, and develop a team of 3–6 Major PAMs.Set a high bar for account management, planning, and execution.Help each team member grow into a stronger, more strategic operator.Own relationships with top partners and their customersBuild and maintain strong relationships with partner executives, including C-suite.Stay closely connected across sales, delivery, and leadership within each partner.Act as an executive sponsor on key deals and for strategic end customers.Drive annual planning and executionLead the annual planning process with each major partner.Ensure plans are clear, measurable, and tied to growth and customer outcomes.Hold both the team and partners accountable to execution.Run high-impact QBRsRaise the quality and consistency of QBRs across the team.Participate directly in the most important partner reviews.Keep the focus on forward-looking growth, performance, and accountability.Own forecasting and business visibilityDrive forecast accuracy and pipeline quality across major partners.Ensure clear visibility into risks and opportunities.Provide straightforward, reliable updates to leadership.Be the voice of the partner internallyRepresent the needs of top partners within Acumatica.Influence programs, product, and go-to-market based on partner feedback.Champion key partner asks and helps remove internal friction.Scale what worksIdentify and establish best practices across major partners.Share and drive adoption of those practices across the broader PAM team and ecosystem.QualificationsBachelor’s degree in Business, Management, or related field required. MBA or advanced degree preferred.10+ years of people leadership experience leading teams in partner management, account management, or similar roles.Experience working with complex B2B solutions (ERP experience strongly preferred).Deep expertise managing and growing strategic partner relationships.Strong operator—comfortable with planning, forecasting, and driving accountabilityAble to work effectively at the executive level, both internally and with partnersDirect sales experience is a plus.Additional InformationAcumatica is an Affirmative Action and Equal Opportunity Employer/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail View email address on click.appcast.io. This email is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only emails sent for this purpose will be returned. Emails sent for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response. For this role, the salary range is $200,000-$220,000 annually. This range represents the low and high end of the salary range for this job and may vary based on location. The actual salary offer will carefully consider a wide range of factors, including skills, qualifications, experience and other relevant elements. At Acumatica, certain roles are eligible for additional rewards, including annual bonus and stock. These awards are allocated based on individual performance. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee’s role.Benefits/perks listed here may vary depending on the nature of your employment with Acumatica and the country where you work. US-based employees gain access to healthcare benefits (medical, dental and vision insurance for you and your dependents), employer paid Short-Term/Long-Term Disability and Basic life coverage, 401(k) plan with company match, Flexible time off, sick and safe leave, among others.SummaryType: Full-timeFunction: Information TechnologyExperience level: DirectorIndustry: Information Technology And Services