Branch Banking - Client Consultant I

Position Title Branch Banking - Client Consultant I Location Chandler, AZ 85224-3499 Job Summary Branch Banking Client Consultant I is responsible for interacting with clients and providing exceptional service by greeting them as they enter one of our branches and providing them with the services needed to meet their financial goals. This role will process financial transactions in an accurate, efficient, and friendly manner while maintaining operational standards, and assist the team in meeting branch goals. Job Responsibilities Sales Performance: Support team efforts to achieve growth targets in financial performance (outstanding deposits, outstanding loans, non-interest income) and primary client acquisition. Actively seek and deliver the right client introductions to the right team member(s) to achieve growth targets and execute successful sales initiatives. Client Experience: Provide positive client experience by assisting with account questions, problems and/or complaints and through research and communication resolve in a timely and effective manner. Deliver client engagement and education. Meet behavioral activity goals as defined by Retail Leadership including but not limited to referrals. Risk Management: Deliver timely and accurate daily financial transactions; striving for no controllable preventable losses. Understand and adhere to all applicable bank policies and regulations. Additional Accountabilities: Perform special projects, and additional duties and responsibilities as required. Consistently adhere to regulatory and compliance policies and standards linked to the job and complete required compliance trainings. Accountable to maintain compliance with applicable federal, state and local laws and regulations. Job Requirements Required Qualifications: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent. Minimum experience required: 0 – 3 years of customer service and sales experience. Preferred Qualifications: Experience in financial services industry. Job Competencies Action-oriented – enjoys working hard, full of energy for the things they see as challenging, no fear of acting with minimum planning, seizes opportunities aggressively. Business acumen – knows products, understands sales process and market motivations. Approachability – easy to approach and talk to, warm, pleasant, gracious, patient with interpersonal anxieties, builds rapport. Problem Solving – uses rigorous logic and methods, probes for answers, sees hidden problems, honest analysis, early listener. Priority Management – focuses on important tasks, eliminates roadblocks, efficient use of time, gets more done. Relationship Building – communicates clearly, collaborates proactively, aligns to enterprise goals, builds trusted client relationships. Physical Demands (ADA) No unusual physical exertion is involved. Equal Opportunity Employer Flagstar is an Equal Opportunity Employer. We are committed to providing clear and accurate compensation information in accordance with applicable laws. EEOC_KnowYourRights Member FDIC/Equal Housing Lender. Pay Range $17.00 - $22.55 per hour. Benefits Medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program. #J-18808-Ljbffr Flagstar Bank