Restoration Technician

Benefits:

Bonus based on performance

Paid time off

Flexible schedule

Training & development

Wellness resources

Competitive salary

Profit sharing

Job Title: Service Technician – Water, Fire, Mold, and Sewer Backup Restoration

Position Overview

As a Restoration Service Technician with 911 Restoration of Appleton - Oshkosh, you play a vital role in helping customers recover from disasters such as water, fire, mold, or sewage damage. You’ll perform hands-on restoration work including demolition, drying, cleaning, and sanitizing affected structures and contents. You’ll document all work performed and communicate clearly with customers, supervisors, and insurance representatives to ensure a “Fresh Start” experience for every client.

Key Responsibilities

Job Setup & Execution

Retrieve work orders and review scope of work prior to leaving the shop.

Load appropriate tools, materials, and equipment for each job.

Perform water extraction, demolition, debris removal, and structural drying as directed.

Execute fire, smoke, and soot cleanup; odor removal; and contents cleaning/pack-out.

Safely perform mold remediation following industry standards and company protocols.

Handle sewage and biohazard cleanup with care and proper protective measures.

Monitoring & Documentation

Conduct daily moisture readings and make adjustments to drying plans as necessary.

Capture detailed job documentation including photos, notes, and readings in smart phone apps.

Prepare clear documentation for insurance billing and project files.

Ensure all work meets company quality standards and complies with IICRC guidelines.

Customer Service

Communicate job progress, next steps, and timelines with customers in person and by phone and text.

Obtain customer signatures for work authorization and job completion.

Represent the company professionally with empathy and respect at all times.

Equipment & Safety

Maintain, clean, and organize company vehicles, tools, and restoration equipment.

Report equipment malfunctions or safety hazards promptly to your supervisor.

Use PPE and follow OSHA, EPA, and company safety protocols at all times.

Teamwork & Availability

Collaborate effectively with team members and supervisors to complete projects efficiently.

Participate in on-call rotation for after-hours and weekend emergency response.

Qualifications

High school diploma or equivalent required.

Prior experience in restoration, construction, or related field preferred but not required.

Valid driver’s license with acceptable driving record.

Strong attention to detail and ability to follow written/verbal instructions.

Customer service focused with professional communication skills.

Comfortable using mobile apps for job documentation (Encircle, JobSight, etc.).

IICRC certifications preferred but not required:

WTR – Water Damage Restoration Technician

ASD – Applied Structural Drying

FSRT – Fire & Smoke Restoration

OCT – Odor Control Technician

Physical Requirements

Ability to lift and carry up to 40 lbs frequently.

Stand, walk, crawl, kneel, and climb for extended periods.

Work in hot, cold, damp, or confined environments.

Wear a properly fitting respirator when required.

Compensation & Benefits

Pay Range: $20.00 – $25.00 per hour (based on experience and certifications)

Opportunities for overtime and bonuses

Paid training and advancement within the company

Company-provided uniforms, PPE, and restoration tools

Supportive team environment with growth opportunities

About 911 Restoration of Appleton - Oshkosh

At 911 Restoration, we’re not just restoring homes and businesses — we’re giving customers a Fresh Start after disaster strikes. Our mission is to provide rapid, compassionate, and professional restoration services throughout the Fox Valley area, backed by a national network and local ownership that cares deeply about our community.