Service Advisor

Join our team at West Michigan International (WMI) and K&R Truck Sales, a locally owned group of companies dedicated to providing top-notch service in the truck dealership industry. We are seeking a skilled Service & Parts Advisor who will serve as the primary point of contact for our customers. This role works Monday-Friday and involves a deep understanding of our product offerings, inventory needs, technician scheduling, and customer service. As a Service & Parts Advisor, you will have the opportunity to work in a positive environment, receive a generous benefits package and growth opportunities. Our company prides itself on a family-owned and operated environment, fostering a supportive and collaborative workplace culture. Responsibilities Manage the flow of the Drive Lane, ensuring prompt, courteous, and effective service for customers Handle customer interactions, including greeting customers, answering phones, and addressing queries for both parts and service Open and close repair orders while adhering to company and warranty processes and correct parts Prepare and present accurate repair estimates including parts and obtain repair authorizations Keep all parties updated on diagnostics, repair progress, and parts price and status Supervise the shop operation and workflow during the shift Distribute work between technicians efficiently, ensuring daily inventory of technicians’ time is sold to service customers Sell heavy-duty truck parts Use parts catalog for parts lookup Qualifications Organized and friendly personality Proven ability to manage others Excellent time management skills Exceptional communication skills Professional, well-groomed personal appearance Must be able to work a rotating Saturday schedule of 8 am-12 pm Strong technical/mechanical background in the transportation field Benefits Medical, Dental, and Vision coverage HSA/FSA Available 401K Plan Paid time off Growth opportunities within the company Family owned and operated environment Health and wellness programs We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. #J-18808-Ljbffr Kandrtrucksales