Collection Specialist

Debt Collection Specialist

Location: Avera Payment Center

Worker Type: Regular

Work Shift: Day Shift (United States of America)

Pay Range: $20.75 - $27.50

Position Highlights

Monday - Friday 8:00am - 4:30pm; 80 hours 2 weeks

No nights or weekends!

You Belong at Avera

Be part of a multidisciplinary team built with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter.

A Brief Overview

Responsible for counseling patients with respect to making sound financial decisions, payments and planning for delinquent patient accounts using professional techniques. The ideal candidate will understand and apply the laws and regulations governing the debt collection industry and is responsible for accurately updating account records and being comfortable making outbound calls with the intention to interact with patients regarding their accounts.

What You Will Do

• Understand and apply the laws and regulations governing the debt collection industry.
• Execute professional debt collection techniques to collect patient accounts.
• Accurately read, notate, and update collection accounts using collection software.
• Counsel patients with respect to making sound financial decisions.
• Maximize collections while maintaining the highest degree of professionalism.
• Utilize skip-tracing techniques within the guidelines provided by the Collection Manager.
• Maximize productivity by utilizing predictive dialing equipment.
• Route accounts to be reviewed for suit by the litigation team.

Essential Qualifications

• 1-3 years Experience in collections
• 1-3 years of customer contact experience or call center environment experience

Expectations and Standards

• Commitment to the daily application of Avera's mission, vision, core values, and social principles to serve patients, their families, and our community.
• Promote Avera's values of compassion, hospitality, and stewardship.
• Uphold Avera's standards of Communication, Attitude, Responsiveness, and Engagement (CARE) with enthusiasm and sincerity.
• Maintain confidentiality.
• Work effectively in a team environment, coordinating work flow with other team members and ensuring a productive and efficient environment.
• Comply with safety principles, laws, regulations, and standards associated with, but not limited to, CMS, The Joint Commission, DHHS, and OSHA if applicable.

Benefits You Need & Then Some

Avera is proud to offer a wide range of benefits to qualifying part-time and full-time employees. We support you with opportunities to help live balanced, healthy lives. Benefits are designed to meet needs of today and into the future.

• PTO available day 1 for eligible hires.
• Up to 5% employer matching contribution for retirement
• Career development guided by hands-on training and mentorship

Avera is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, Veteran Status, or other categories protected by law. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call View phone number on click.appcast.io or send an email to View email address on click.appcast.io.