Post-Sale Curator, Default Services - REO

Overview

Are you an ambitious and motivated person interested in a rewarding career? Do you have work experience in the real estate or vendor management industry? Do you have experience using Microsoft Word as well as possess exceptional customer service skills? ServiceLink, one of the top providers in the mortgage services industry, seeks an individual like you to join our team. Now is the time to join our team and become a part of something big.

This role is remote/work from home, however, candidates must be located within reasonable commuting distance of ServiceLink's Moon Twp., PA office, and must be willing to work in-office during initial training (1-2 weeks).

A DAY IN THE LIFE

In this role, you will

• Review title commitment for clearance and to assure all items are accounted for including but not limited to updating payoffs, taxes, and HOA.
• Resolve rejected curative issues.
• Review daily reports to ensure completion of assigned duties
• Follow payment process per client expectations including having correct billing codes

WHO YOU ARE

You possess

• Proven work experience within real estate industry, and/or vendor management service company
• Exceptional customer service skills.
• Working knowledge of real estate titles, deed preparations, and closing.
• Exceptional organization skills
• High energy and a positive attitude.
• Microsoft Excel skills including VLOOKUPs and creating and working with reports

Responsibilities

Review daily reports to ensure completion of assigned duties

Provide external reports per client expectations

Follow referral process per client expectations

Review title commitment for clearance and to assure all items are accounted for including but not limited to updating payoffs, taxes, and HOA

Follow payment process per client expectations including having correct billing codes

Follow escalation process internally and externally to provide customer service

Address inquiries from client or internal staff professionally and in a timely manner

Maintain open communication with management and clients

Resolve rejected curative issues

Attend and participate in team meetings

All other duties as assigned

Qualifications

High School diploma or equivalent required.

Practical work experience within real estate industry and/or a vendor management service company

Working knowledge of real estate titles, deed preparation and curative process

Proven customer skills

Must be able to use and have advanced computer skills and be proficient in the Microsoft software products