Crisis Counselor

Crisis Counselor

The Crisis Counselor provides clinical assessment, de-escalation, and crisis intervention services during mobile crisis encounters. This role holds primary responsibility for clinical decision-making on scene, including safety assessment, level of care determination, and clinical disposition. The Crisis Counselor partners with the Peer Support Specialist to deliver a comprehensive, recovery-oriented response that reduces psychiatric emergency department utilization and supports the individual's connection to appropriate community-based care.

The Crisis Counselor leads the clinical component of the mobile crisis response. They conduct safety and mental status assessments, determine the appropriate level of care, and develop or reinforce safety and service plans in collaboration with the individual, their supports, and the peer support team member. The Crisis Counselor is the clinical decision-maker on scene and is accountable for the clinical integrity of the encounter.

Core responsibilities include:

• Clinical assessment and crisis intervention
• Team leadership on scene
• Linkage and care coordination
• Productivity and direct service
• Documentation and compliance

Trilogy Behavioral Healthcare operates within a CARF-accredited environment and maintains Certified Community Behavioral Health Clinic (CCBHC) standards. All employees are expected to support compliance with:

• CARF standards
• CCBHC standards
• DBHR requirements
• HFS requirements
• CESSA requirements
• Organizational policies and procedures
• Applicable state and federal regulations

Minimum qualifications include:

• Must have one of the following requirements:
• Bachelor's degree in counseling and guidance, rehabilitation counseling, social work, education, vocational counseling, psychology, pastoral counseling, family therapy, or related human service field
• Bachelor's degree in any other field with two years of supervised clinical experience in a mental health setting
• Licensed Practical Nurse under the Nurse Practice Act [225 ILCS 65]
• Certificate of Psychiatric Rehabilitation from a DHS-approved program, a high school diploma/GED, and two years' experience of experience in a mental health setting
• CRSS certification through IAODAPCA
• Family Partnership Professional certificate from and in good standing with IAODAPCA
• Occupational Therapy Assistant licensed under the Illinois Occupational Therapy Practice Act [225 ILCS 75] with one-year experience in a mental health setting;
• High school diploma or GED and five years of supervised clinical experience in a mental health setting
• Master's degree in Social Work, Psychology, or Counseling preferred
• CRSS certification not required; expected to work collaboratively with and support the integration of peer services.
• Experience in crisis intervention, community mental health, or emergency behavioral health services preferred.
• Knowledge of trauma-informed care, harm reduction, and recovery-oriented service approaches.
• Ability to work a flexible schedule including evenings and weekends consistent with program operational needs.
• Reliable transportation and valid driver's license required.
• Ability to work effectively in community settings and respond to mobile crisis calls across designated service areas.

Benefits include:

• FREE Virtual Primary Care, Urgent Care, and Mental Health Counseling for ALL Employees
• PAID Maternity/Paternity leave
• Medical Insurance (BCBS of IL)
• Dental Insurance
• Vision Insurance
• Life Insurance
• Long-Term & Short-Term Disability
• Pet Insurance
• FSA (Health, Dependent Care, Transit)
• Telemedicine
• EAP
• 403(b) Retirement Plan with Employer Match

This job description conveys essential information about the scope and requirements of the position. It is not intended to be an exhaustive list of responsibilities, duties, or qualifications. Trilogy Behavioral Healthcare reserves the right to modify this description at any time.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.