Customer Support Agent/Dispatcher

Customer Support Agent/Dispatcher

Colorado Office - Lakewood, CO 80215

Overview

Salary Range $22.00 - $22.00 Hourly

Description

Quicksilver Express Courier is an on-demand delivery company looking to hire a full time Customer Support Associate who will also cross train for a Logistics Coordinator Position. This is not a call center position.

If you are detail oriented and able to work well with others in a fast-paced environment, then this is the position for you!

MUST be reliable!

MUST work well with others!

Customer Support Associate Responsibilities:

• Provide accurate and professional customer support
• Incoming order entry via phone, email, web
• Outbound calls to customers with delivery status
• Provide problem resolution for customers and drivers
• Accurate and complete documentation of all issues
• Constant contact with other customer support associates and logistics coordinators
• Multitask between order entry, monitoring delivery status, problem resolution, etc.
• Other customer support and office duties

Logistics Coordinator Responsibilities:

• Ability to select best possible driver based on location, ability, vehicle specifications & current work load.
• Ability to navigate upwards of 30 drivers simultaneously to complete more than 200+ expedited deliveries per day.
• Continually analyze drivers and deliveries as the situation changes; provide alternative options for when plan A is disrupted.
• Possess superior communication skills to quickly relay concise, detailed information to drivers, customer and office staff.
• Ability to identify driver, customer & support staff errors & implement corrective action in a timely fashion.
• Coach new drivers as part of their on-the-job training, providing additional instruction and guidance.

Qualifications

• High school diploma/GED required
• Strong knowledge of the metro and surrounding areas
• Background experience in a customer support environment with problem resolution skills
• Call center experience or transportation experience preferred
• Exhibit a strong attention to detail
• Ability to work in a team environment in high pressure situations
• Strong written and oral communication skills are essential
• Ability to Multi-task in the areas of customer support and order entry
• Must be reliable and punctual - maintain excellent attendance
• Basic computer skills -- will use windows-based software
• Basic to advanced typing skills - Minimum 34 words per minute
• Capable of working in a fast-paced environment
• Must be able to cross train in a logistics coordinator position

PREVIOUS TRANSPORTATION EXPERIENCE PREFERRED, but not required