Customer Success Manager

Description Who We Are At Murmuration, we believe that America’s promise is shaped and reshaped by the best ideas and ideals of its communities, and the dreams of the people who believe in a better life for themselves, their families, and each other. We help organizations build power in their communities in four key ways: we organize a network of values-aligned partners; we provide deep, data-driven insights into people, places, and perspectives; we develop tools that make organizing and engagement easy and more effective; and we offer services that strengthen our partners’ capacity to lead change in their communities. We envision an America where every community has what it needs to help people lead healthy, free, and dignified lives. We work to redesign the systems and structures we all depend on — how we learn, live, govern, and solve problems — so that they are just, equitable, resilient, and rooted in shared responsibility. By strengthening the ties that hold communities together, we aim for civic life defined by collective action and care, with effective leadership that truly represents everyone. We are a collaborative, curious, and creative team of organizers, scientists, teachers, technologists, campaign veterans, and more who share the unwavering belief that we can use our gifts in service of transforming America — together. We’ve built our team guided by the belief that the whole is greater than the sum of its parts. And so we support each other relentlessly — rallying together to face challenges the same way we celebrate each other’s wins. About the Position Murmuration is looking for a Partnership Success Manager to join our fast-growing team. This role is primarily responsible for ensuring Murmuration’s partners take full advantage of our technology product, Organizer, as well as the broader suite of products and services we offer. Practically, you will serve as the primary point of contact for a portfolio of partners, building trusted relationships while resolving support questions and needs, coordinating support resources across the organization, passing requests off to the appropriate internal parties when necessary and following up to ensure resolution, and acting as a consistent resource for partners throughout their experience with Organizer. You will guide partners from onboarding through ongoing adoption of Organizer, helping them successfully plan and execute their campaigns while maximizing the value of Murmuration’s tools and services. You will also help partners more fully utilize our analytic tools and supports designed and built by our Data and Data Science Teams. Job level: P3 What You’ll Do Learn and become an expert in Murmuration’s full suite of product offerings, including Organizer, related third-party tools, and data; Develop an in-depth understanding of Murmuration’s partners and their work to deliver tailored support that meet their specific goals and programmatic needs; Manage a portfolio of Murmuration partners by: Implementing an onboarding plan for each new Partner and maintaining existing plans for current partners; Working to diagnose and troubleshoot technical and non-technical issues quickly, at times, in collaboration with internal teams; Developing and informing a support plan for each dedicated Partner; Developing and maintaining online support documentation and help resources; Operating as the primary point of contact between Murmuration’s partners throughout their time using the platform; Managing weekly or bi-weekly meetings with campaign partners, as well managing an internal pod to help support your Partner portfolio; Facilitating trainings from organization members to partners on how to use Murmuration’s full product offering; Identifying additional project-based opportunities to collaborate and support partner organizations with our broader suite of on-demand products and services; and Managing a portfolio of both Campaign and Organizer service-level partners. Lead cross-functional bodies of work to ensure timely delivery of services to campaign partners; Maintain a process/system for collecting Partner feedback, specifically related to partners’ use of the tool for evaluation and action; and Develop best practices resources to ensure partners continue to derive maximum value from our tool. Requirements Proven experience building and managing strong relationships with partner organizations; Strong communication and interpersonal skills, capable of collaborating and communicating effectively with diverse stakeholders; Excellent problem-solving skills; Experience supporting teams, products, or ideas to develop and manage outputs across multiple divisions or streams of work; Excellent project planning and management skills with the ability to break down complex problems into manageable pieces; Strong facilitation skills (e.g., trainings, meetings, etc.); Strong organization skills and attention to detail; Familiarity with data and the need for data quality and hygiene; Experience with electoral or advocacy campaigns; and Interest in politics and/or community-focused policy work. Nice to Haves Past experience with Salesforce and/or political data software (e.g., NGP VAN, NationBuilder, PDI); Experience working with diverse organizations and individuals; Proven track record of successful team and/or cross-functional project management; and/or Experience working with data-driven organizations. Talented Partnership Success Managers come from all walks of life and career. If you are passionate about civic engagement and technology, please apply, even if you do not check every box! Benefits Location and Compensation The Partnership Success Manager is a full-time, salaried position with a comprehensive benefits package (detail below), open to candidates anywhere in the United States. The starting salary for this position is $99,576. We set compensation using market data and apply it consistently across the organization to ensure fairness and transparency for everyone in similar roles. Our Culture of Care We work hard to create a culture of care to ensure that our staff are best equipped to lead happy, healthy, and balanced lives. To that end, we offer a comprehensive benefits package which includes: Health, vision, and dental insurance with 100% of premiums covered for you and qualifying family members; Retirement benefits with a 5% employer match; A flexible unlimited PTO plan; Generous paid parental leave; Pre-tax commuter benefits; A company laptop; A flexible remote work environment; A home office setup stipend for all new employees; Monthly reimbursement for remote work expenses; A yearly professional development fund; Mental health and wellness benefits through Calm and Better Help; Yearly in-person staff retreats; and A welcoming culture that celebrates diversity, equity, inclusion, and belonging. At Murmuration, we believe a vibrant, representative democracy depends on the inclusion of diverse voices, lived experiences, and perspectives. The best ideas don’t come from a single person or ideology — they emerge at the intersection of different backgrounds, identities, and viewpoints. We are proud of our commitment to building an organization and culture shaped by respect, empathy, and collaboration, where our team’s diversity fuels innovation, civic engagement, and meaningful change. We welcome new colleagues who will help us nurture this collective effort. Join us. An Equal-Opportunity Employer with a Commitment to Diversity Murmuration is proud to be an equal opportunity employer, and as an organization committed to diversity and the perspective of all voices, we consider applicants equally of race, gender, color, sexual orientation, religion, marital status, disability, political affiliation and national origin. We reasonably accommodate staff members and/or applicants with disabilities, provided they are otherwise able to perform the essential functions of the job. Note: Murmuration is two organizations working together to pursue our mission of amplifying the power of civic engagement: Murmuration Research Institute, a 501(c)(3) that conducts research to identify, design, and create the data, tools, and insights that build healthier and more equitable communities; and Murmuration, Inc., a 501(c)(4) that supports organizations working across the country on the nation’s most challenging issues with access to data, tools, and research that build healthier and more equitable communities.