Clinic Manager

Clinic Manager

The Clinic Office Manager oversees the clinic's daily operations, ensuring a smooth and efficient workflow. This role involves managing staff, coordinating patient services, and maintaining compliance with healthcare regulations. The ideal candidate will have strong organizational skills, excellent communication abilities, and a commitment to providing exceptional patient care.

Essential Functions:

• Oversee appointment scheduling, registration, and check-in/check-out processes to ensure a positive patient experience.
• Ensure appointments have been verified as well as the patients are eligible and authorized.
• Evaluate daily no-show rates, determine cause, and discuss with upper management to create a resolution promptly.
• Confirm each patient encounter is checked in and out, the correct payer is billed, coded, and payments are collected and reflected in accounts.
• Ensure providers see the agreed-upon number of patients and a smooth and efficient flow.
• Ensure the smooth operation of all office operations, including maintaining supplies, managing the budget, and ensuring compliance with relevant State, Federal, County, and local ordinances, and regulations.
• Ensure phones are always in the "available" status and answered promptly.
• Ensure the clinic maintains a rating above 4.8 in Rater8.
• Address patient inquiries, concerns, and complaints promptly and professionally.
• Verify the clinic's records are accurate, including computer systems, electronic medical records, and medical equipment.
• Review clinic schedules and manage workforce needs to ensure optimal clinic operations.
• Supervise and support clinic staff, including PSRs, Technicians, and Opticians, while ensuring compliance with policies and procedures.
• Address any employee issues or concerns that may arise, and notify Human Resources.
• Recruit and interview potential candidates and present final candidates to the Regional Manager for final approval.
• Ensure the clinic complies with all relevant healthcare regulations, including HIPAA, OSHA, and state licensing requirements.
• Implement and monitor quality assurance protocols to maintain high standards of patient care.
• Conduct regular audits of clinic processes and procedures to identify areas for improvement.
• Manage office supplies and equipment, ensuring adequate inventory and functionality.
• Duties and responsibilities may be added or changed with prior notice to reflect the needs of the organization.

Qualifications:

• High School Diploma or GED
• 1 yr. experience in healthcare
• Computer literacy
• Bachelor's degree in a relevant field
• Prior supervisory experience
• Knowledge of customer service principles
• Familiarity with California and federal employment laws, regulations, and best practices.

Physical Demands:

The selected candidate will be required to sit and use both hands for typing for extended periods of time; climb or balance; and stoop, kneel, crouch or crawl periodically. The employee must frequently lift and/or move up to thirty pounds and occasionally lift and/or move up to thirty pounds. The employee is required to multi-task, stay organized and manage a large, fast-paced workload. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Job Type: Full-time

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Willingness to travel: 50% (Required)

Work Location: In person