Automotive Service Manager

Automotive Service Manager
Import Division

Proven Experience in Automotive Service Management, Preferably in an Import Dealership Setting

Compensation: Base Salary Plus
Performance-Based Pay

Are you passionate about the automotive industry and ready to lead a team that shares your enthusiasm? A central Kentucky Automotive Dealership is seeking a Service Manager for our Import division who will thrive in a dynamic environment and make a real impact on our operations. This role offers you the chance to guide a talented team, ensure top-notch service for our customers, and elevate our service department to new heights.

We believe in fostering a supportive and inclusive work environment where everyone can thrive. Join our team and be part of a company that not only prioritizes customer satisfaction but also invests in the growth and well-being of its employees. Your passion for the automotive industry will be recognized and rewarded here.

We offer:

• Base salary plus performance-based pay
• Health, Dental and Vision benefits!
• 401(k) retirement plan
• Paid Vacation!
• Rewarding, professional and respectful work environment

Responsibilities:

• You'll spend your days overseeing the service department's daily operations, ensuring efficiency and customer satisfaction.
• You'll lead and mentor a team of service advisors and technicians, fostering a collaborative and productive work environment.
• You'll manage service appointments, ensuring timely and effective communication with customers regarding their vehicle needs.
• You'll implement and monitor service processes to enhance the overall customer experience.
• You'll handle customer complaints and resolve issues promptly to maintain high levels of satisfaction.
• You'll analyze service department performance metrics and develop strategies for continuous improvement.

Requirements:

• Required: Proven experience in automotive service management, preferably in an import dealership setting.
• Required: Strong leadership skills with the ability to motivate and develop a team.
• Required: Excellent communication and interpersonal skills to engage with customers and team members effectively.
• Required: Knowledge of automotive repair processes and customer service best practices.
• Preferred: Experience with service department software and tools.
• Preferred: ASE certification or equivalent industry credentials.
• Please upload your resume. Completing the online assessment will grant you priority consideration!
• Must be authorized to work in the U.S. without sponsorship and be a current resident.
• Pre-employment background checks are required, including MVR, and drug screening.

We are an Equal Opportunity Employer .
All qualified applicants are considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status.