Team Lead AP Media

Company descriptionRe:Sources is the backbone of Publicis Groupe, the world’s third-largest communications group. Formed in 1998 as a small team to service a few Publicis Groupe firms, Re:Sources has grown to 4,000+ people servicing a global network of prestigious advertising, public relations, media, healthcare and digital marketing agencies. We provide technology solutions and business services including finance, accounting, legal, benefits, procurement, tax, real estate, treasury and risk management to help Publicis Groupe agencies do what they do best: create and innovate for their clients. In addition to providing essential, everyday services to our agencies,Re:Sources develops and implements platforms, applications and tools to enhance productivity, encourage collaboration and enable professional and personal development. We continually transform to keep pace with our ever-changing communications industry and thrive on a spirit of innovation felt around the globe. With our support, Publicis Groupe agencies continue to create and deliver award-winning campaigns for their clients.OverviewThe Team Lead – Accounts Payable, will be responsible for supervising and coordinating the Accounts Payable team to ensure timely, accurate, and high-quality services to our agencies, vendors, and local Shared Service Center (SSC) stakeholders.The role will focus on effective team management, operational performance, process improvement, customer service, quality, and compliance with established controls and KPIs. You will work closely with internal stakeholders and Re counterparts to ensure alignment, resolve operational matters, and support continuous improvement initiatives.ResponsibilitiesTeam Leadership & People ManagementOrganize, coordinate, and oversee the team to ensure operational objectives and service-level expectations are achieved.Conduct regular performance reviews and coordinate monthly 1:1 sessions to provide feedback, identify development opportunities, and support team engagement.Provide ongoing coaching and feedback to team members regarding performance, development, and professional growth.Promote teamwork, collaboration, accountability, and a customer-focused culture within the Accounts Payable team.Accounts Payable Operations & Workload ManagementSupervise the Accounts Payable process to ensure timely and accurate service delivery to agencies, vendors, and local SSC stakeholders.Monitor the team's daily workload and effectively allocate and distribute volumes to ensure a balanced workload, operational efficiency, and minimal downtime.Ensure the team has a thorough understanding of business process exceptions established by agencies and ITSS for invoice processing.Process Management & Continuous ImprovementMaintain accurate, complete, and up-to-date documentation of Accounts Payable processes and operational procedures.Identify opportunities for process improvements, efficiency gains, and enhanced customer service.Ensure that business migrations, expansions, and new business implementations are executed according to the agreed timeline, supporting a smooth and controlled transition of processes.Support and participate in special projects and other initiatives as requested by management.Stakeholder & Customer ManagementCollaborate with agencies and Re:Sources counterparts to ensure effective communication, alignment, and resolution of operational issues.Ensure timely and accurate service delivery to agencies, vendors, and local SSC stakeholders.Maintain a customer-service-oriented approach, ensuring quality and accuracy in service deliveryAdministrative & Other ResponsibilitiesManage and coordinate administrative activities, including payroll and employee incident reports, organizational culture initiatives, fixed asset controls, and other team-related administrative tasks.Perform other duties and responsibilities as assigned by management.QualificationsExperience & Technical KnowledgeExperience in Accounts Payable, Finance Operations, or Shared Services environments.Previous experience leading, supervising, or coordinating a team.Experience working with process documentation, internal controls, and operational procedures.Leadership & CommunicationStrong communication and stakeholder management skills.Ability to collaborate effectively with multiple stakeholders across different teams and functions.Customer-service-oriented mindset with a strong focus on quality and accuracy.Analytical & Organizational SkillsStrong organizational and workload management skills.Ability to monitor KPIs, identify operational gaps, and implement improvements.Strong analytical and problem-solving skills.Ability to manage priorities in a fast-paced, deadline-driven environment.LanguagesProficiency in English and Spanish is preferred, depending on business requirements.