Client Support

Client Support Position

The client support position is essential to Isaiah House's ability to provide clients with a secure, consistent, and encouraging treatment environment.

This position supports day-to-day residential operations by guiding clients through established routines, reinforcing program guidelines, and helping clients remain engaged in available services. Through dependable communication, active supervision, and consistent follow-up, client support employees contribute to client well-being, effective team coordination, and a positive treatment experience.

This position provides direct, on-site support in a residential treatment facility serving female clients. Employees are expected to maintain professional boundaries, protect confidential information, respect client privacy, promote safety, and consistently apply trauma-informed care practices.

Essential Responsibilities

The primary responsibilities of this position include:

• Promote consistency and accountability by helping clients follow established schedules, program expectations, and daily routines.
• Observe client whereabouts, behavior, and overall safety while reinforcing facility rules and program guidelines.
• Coordinate with program and medical team members to address client needs and support effective facility operations.
• Transport clients to appointments, admissions, discharges, and other authorized destinations as required.
• Complete required forms, logs, reports, and shift documentation accurately and within established timeframes.
• Conduct routine facility checks and promptly respond to safety concerns, emergencies, or changes in client behavior.
• Communicate relevant client information and shift updates to appropriate team members while maintaining confidentiality.
• Support clients in a professional, respectful, and trauma-informed manner.

This description is not intended to contain every responsibility that may be assigned. Duties may be reasonably modified based on organizational, facility, and program needs.

Required Qualifications

Candidates must possess the following qualifications:

• Valid Kentucky driver's license.
• Ability to communicate clearly and professionally, both verbally and in writing.
• Ability to manage conflict and respond appropriately to challenging or emotionally sensitive situations.
• Ability to understand and follow organizational policies, procedures, safety requirements, and program standards.
• Ability to work effectively both independently and as part of a client-centered team.
• Ability to maintain professional boundaries and protect confidential client information.
• Ability to reliably work the assigned Friday-through-Sunday schedule.

Preferred Qualifications

The following qualifications are preferred but not required:

• High school diploma or equivalent.
• Familiarity with substance use disorder treatment, behavioral health services, or residential treatment environments.
• Previous experience providing direct client support, residential services, or human services.

Physical and Work Requirements

The physical requirements below reflect the essential functions of this position:

• Ability to perform the essential functions of the position, with or without reasonable accommodation.
• Ability to stand, walk, sit, and move throughout the facility for prolonged periods.
• Ability to observe client activity and respond promptly to safety concerns or emergency situations.
• Ability to operate a motor vehicle and safely transport clients as required.
• Ability to support routine client activities, conduct facility checks, and complete assigned shift duties.
• Ability to occasionally lift, carry, push, or pull equipment, supplies, or other items weighing up to 50 pounds.
• Ability to work in an active residential environment that may involve interruptions, changing priorities, and challenging client situations.

Benefits

Eligible employees may receive:

• Medical, dental, and vision insurance
• Employer-provided basic life insurance
• 401(k) retirement plan option
• Paid time off beginning after 90 days

Benefit eligibility and coverage are governed by the applicable plan documents and organizational policies.

Equal Employment Opportunity

Isaiah House is an Equal Opportunity Employer. Employment decisions are made without unlawful discrimination based on race, color, national origin, sex, pregnancy, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law.