Customer Relations Specialist

Customer Relations Specialist Department: Front Office Support Employment Type: Full Time Location: Saint Charles - Muegge Road Reporting To: Kimberly Williams Compensation: $17.89 / hour Description Be the welcoming face and first point of contact for our organization—and help create a positive experience for every visitor and caller. Schedule: Mon-Fri 8am-4:30pm Are you a friendly, organized professional who thrives in a fast-paced environment? We’re looking for a Customer Relations Specialist (CRS) to be the welcoming face of our clinic and a key part of our integrated care team. As a CRS, you'll greet patients, manage check-in and check-out for appointments (including primary care, dental, behavioral health, and specialists), verify insurance and demographic information, and collect co-pays. You’ll also support day-to-day clinic operations to ensure things run smoothly and efficiently. This is a great opportunity for someone who enjoys helping others, working on a team, and making a difference in the patient experience from the very first interaction. Key Responsibilities Greet patients and provide excellent customer service at every visit Manage appointment check-in/check-out, including verifying insurance and demographics items. We missed some bullet points: the last bullet in responsibilities had to be closed properly. Also we inadvertently truncated list of responsibilities: we had #J-18808-Ljbffr