Principal Consultant, Solutions Architect ServiceNow

Servicenow Consultant

Grow with us. Lead with us.

At Pioneer, you'll work directly with executive teams, solving complex problems and shaping strategies that reset what's possible. Sometimes the work is headline-worthy. Sometimes it's foundational. But every project earns trust – and earns us the right to take on more. You'll get the kind of access, challenge, and growth found at big firms – while helping build a company that's scaling fast and guided by what we value.

If you're looking for meaning, momentum, and a seat at the table, you're in the right place.

As a ServiceNow Consultant, you will join a dynamic team in a fast-paced environment, dedicated to helping clients solve complex issues and achieve exceptional results. You are a self-driven professional who excels at driving successful implementations and maximizing the value of our ServiceNow platform. In this critical role, you will play a key role in designing, developing, and implementing innovative ServiceNow solutions to streamline operations and improve user experience across the organization. You will support our efforts in the energy and utilities industry to bring the world class platform to new and expanded use cases in the industry. You will leverage your deep understanding of ServiceNow functionalities and best practices to create customized solutions that meet specific business needs.

Responsibilities:

• Lead the planning, execution, and deployment of ServiceNow technical and consulting services across the ITSM/ITOM, SPM, CSM, and FSM modules.
• Potentially support GTM planning and solutioning for Energy and Utilities clients through roadmapping, engagement with ServiceNow product teams, and driving industry solution development.
• Partner with business stakeholders to understand their requirements and translate them into technical solutions.
• Develop and implement ServiceNow workflows, integrations, and customizations.
• Provide technical guidance and mentorship to the development team including providing day to day direction.
• Ensure best practices and standards are followed in the development and deployment of ServiceNow solutions.
• Conduct quality assurance reviews and ensure the quality of deliverables.
• Troubleshoot and resolve technical issues related to ServiceNow implementations.
• Stay updated with the latest ServiceNow features and industry trends.
• Support the interview, selection, and management of contractors, vendors, and development talent.
• Support pre-sales efforts through scoping, pricing, and demonstrations as appropriate.
• Participate in the scoping, pricing, and demo's during the sales process.
• Lead the development of ServiceNow apps that can be targeted at specific client needs, and then scaled for larger markets.