Department Manager, Ocean Export

DSV – Global transport and logisticsLocation: USA - Itasca, N Arlington Heights Rd Division: Air & Sea Job Posting Title: Department Manager, Ocean Export Time Type: Full TimeSummaryThe Ocean Export Department Manager oversees the export process for ocean cargo, ensuring efficient and timely delivery while maintaining compliance with regulations. This role involves managing relationships with customers, vendors, and service providers to ensure a high level of service and customer satisfaction.Duties and ResponsibilitiesOversee the ocean export process, including preparation of shipping documents, customs clearance, and booking with shipping lines.Coordinate with freight forwarders, shipping lines, customs brokers, and other service providers to ensure efficient delivery.Build and maintain relationships with customers, vendors, and third-party service providers.Address and resolve customer inquiries promptly to maintain satisfaction and trust.Ensure compliance with all relevant regulations, including customs regulations and trade laws.Stay updated on changes in ocean freight regulations and export controls.Develop and implement policies and procedures to improve efficiency and service quality.Identify and execute process improvements to reduce costs and enhance customer satisfaction.Monitor and report on key performance indicators, including cargo delivery times, costs, and service quality.Analyze performance data to identify trends and areas for improvement.Supervisory Responsibilities Supervise ocean export managers, a team of ocean export coordinators and support staff.Educational background / Work experienceBachelor’s degree in Logistics, Supply Chain Management, or a related field is preferred.5 years of experience in freight forwarding, logistics, or a related field is preferred.Prior experience in ocean exports and supervisory roles is highly desirable.Preferred Qualifications:Familiarity with ocean freight regulations, customs requirements, and export controls.Knowledge of shipping routes and schedules.Skills & CompetenciesLead Yourself: Strong analytical and problem-solving skills, with the ability to thrive in a fast-paced environment.Lead Your Team: Excellent leadership and communication skills to manage and motivate a team.Lead Your Business: In-depth knowledge of logistics, supply chain management, and ocean freight principles.Language skillsFluency in English is required.Computer LiteracyProficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).Experience with logistics and ocean cargo management systems.Physical DemandsWork is generally sedentary, with no specific need for physical coordination or effort. May require physical effort associated with using the computer to access information, or occasional standing, walking, lifting needed to carry out everyday activities. Hours can be extensive as well as occasionally staggered for multi-shift access. While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. Specific vision requirements of this job include close vision and distance vision. Minimal travel maybe required for this role domestically and internationally.Work EnvironmentWhile performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate. The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.At Will EmploymentDSV Air & Sea Inc. employees are hired for an undefined period of time as “at will” employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause.For this position, the expected base pay range is $90k - $130k. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at View email address on click.appcast.io. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.DSV – Global transport and logisticsWhat moves you?At DSV, we move more than goods. We move careers, ambitions and opportunities.With close to 150,000 colleagues in over 90 countries, we are the global leader in transport and logistics, and it is our people who bring our services and solutions to life every day. From frontline operations to business functions, every role contributes to keeping supply chains flowing and societies running.Here, you are trusted to take ownership, act on your ideas and make decisions that create real impact. It is a place where people, careers and ideas keep moving forward. We value transparency in how we communicate and collaborate, and we win together by supporting each other, challenging each other and delivering results as a team.Start here. Go anywhereThis is our promise of movement. A promise that your work matters, your contribution counts, and your career can move as far as your ambition takes it.If you are looking to make an impact, grow your career and be part of something bigger, DSV is the place to be.Visit dsv.com and follow us on LinkedIn, Instagram and Facebook#StartHereGoAnywhere #LifeAtDSV