Customer Service Manager: Lead, Improve & Deliver Excellence

Jaeckle Distributors in Madison, WI is seeking an experienced Customer Service Manager to lead a small team and coordinate with Field Sales, Operations, Purchasing, and Product Management. You will act as a point of contact and escalation to resolve complex customer issues and identify service improvements. This role involves monitoring staffing, managing call queues, coaching agents from call recordings, handling inbound calls, assisting with orders and stock checks, and ensuring customer #J-18808-Ljbffr Jaeckle Wholesale, Inc.