LensCrafters - EyeCare Advisor

Overview Requisition ID: 926541 | Store #005386 LensCrafters | Position: Part-Time | Total Rewards: Benefits/Incentive Information LensCrafters is a place for visionaries. We have a vision for pairing state-of-the-art technology with a personal approach to eye care. Everything we do centers on sight, quality care, and continuing our legacy of high optical standards to drive innovation in optical care. We are committed to taking care of you so you can provide the best quality experience to our patients and customers. LensCrafters is part of EssilorLuxottica, a global leader in vision care products and solutions. Join our global community of over 200,000 dedicated employees driving transformation in the eyewear and eyecare industry. General Function General Function The EyeCare Advisor creates exceptional value in the lives of our customers by delivering the LensCrafters Experience. Ensures all patients receive the highest quality Optometric care. Delivers the store\'s key performance indicators by integrating the Brand Story and ensuring flawless execution of the patient experience/behaviors and seamlessly links the doctor and retail functions together. Major Duties & Responsibilities Greets customers without delay (within 30 seconds). Prompts to answer the telephone (3 rings) in a friendly and courteous manner. Explains all required paperwork, tests, products and services. Reviews prescriptions and patient information carefully; identifies special needs and consults with Optician, Managing Doctor or Retail Management when necessary. Shows patience and courtesy to indecisive or difficult customers and patients. Performs work accurately and thoroughly despite time pressure and customer volume. Identifies situations involving unsatisfied customers and acts quickly to resolve them. Demonstrates knowledge of appointment book/scheduling procedures and computer operation/procedures. Handles and files all patient records in an organized and efficient manner in accordance with HIPAA. Places contact lens orders, processes shipments and submits invoices for payment. Operates the POS system with accuracy, collecting payment following company security procedures and retaining proper change for various transactions. Explains to customers "One Hour" processing and expected delivery times. Takes pride in the store appearance and ensures displays follow company guidelines. Maintains a safe working environment for all associates/patients. Responds quickly to changes in store promotions with appropriate communications and materials. Retail Demonstrates product knowledge and describes features and benefits of lenses and frames. Assists customers in selecting frames and lenses suited to vision, lifestyle, and budget. Doctor's Office Performs all pre-examination testing with accuracy and explains measurements; answers patient questions. Provides coaching on care and handling of contact lenses using clinical and product knowledge. Maintains and disinfects contact lens inventory; provides clinical support to the Optometrist as needed. Basic Qualifications High School graduate or equivalent Strong customer service skills (internal and external) Knowledge of current fashion trends Strong communicator and listener Problem solving ability Familiarity with cash register, computers and calculators Organization skills Sales skills Strong basic math skills Knowledge of office and store merchandise Preferred Qualifications Previous experience in customer service, retail and/or optical Strong interpersonal skills This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills, and local minimum wage requirements. You may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts. EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at View phone number on click.appcast.io or email View email address on click.appcast.io. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity or expression, citizenship, veteran or military status, marital status, pregnancy, genetic information, or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law. #J-18808-Ljbffr EssilorLuxottica