Operations Manager

Refurbish Business Account Manager

Responsible for the RB (Refurbish) business account managing, data analyzing and reporting within Mobile Production Center. This role will be assigned mainly to work on carrier(s) account and will interact with internal/external customers related to the account. This role is responsible for reviewing KPI, forecast, as well as running daily account operation by reviewing data and create reports.

Responsibilities:

• Ensures to track & meet the KPI including forecast, return volume, production progress to update database and report KPI to management.
• Ensures that returned products are repaired and refurbished in accordance with production volume and carrier(s) demand.
• Ensures availability of required materials, product, parts and supplies to achieve daily production objectives.
• Identifies opportunities for cost reduction and efficiency through improvement of existing business or development of new business.
• Review receiving and validate receiving rejects to share guidance on inventory movement
• Operate systematic inventory check to ensure all physical inventories are aligned with systematic data
• Follow up on daily account operation duties and issues to smoothly run the operation

Experience:

• 2-3 years of work experience related to business analyst/account management/project management area
• Advanced experience using MS Office including Excel, Word, and Power Point.
• Strong analytical and problem-solving skills
• Able to analyze data and present report
• Excellent communication skills

Necessary Skills:

• The ability to development and maintain excellent working relationships with multiple levels within the company and external customer(s).
• Ability to gather and analyze data from multiple sources, prepare spreadsheets, charts, graphs and tables of information and to plan and prioritize multiple work assignments.
• The ability to read, write, provide critical technical review and prepare reports, technical manuals, test procedures and technical product information.
• Demonstrated English language competency in both oral and written communication modes for both internal and external communications.
• The demonstrated ability to solve problems involving highly diverse conditions requiring creativity to search for solutions among learned things.
• Job duties require analysis and judgment of functional practices and daily experiences be used to determine appropriate courses of action.

The typical base pay for this role across the U.S. is: $37.10 - $37.20/hr. Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match, life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement provided based on state or local law.