AWS Production Support Engineer **

AWS Production Support Engineer **

Position Description
CGI is seeking an AWS Production Support Engineer to provide hands on operational support for business critical applications running in AWS within a large financial services environment. The engineer will monitor application health, investigate alerts and incidents, troubleshoot AWS services, manage operational tickets, and coordinate with development teams and technical SMEs to restore service.

The role will use Amazon CloudWatch, AWS CloudTrail, Splunk, ServiceNow, and AWS console/logging capabilities to investigate production issues and determine the appropriate resolution or escalation path. The engineer will also support application releases, production changes, resiliency exercises, and scheduled weekend activities.

This is primarily a production support and AWS cloud operations role, rather than application development. Candidates should be comfortable investigating beyond documented knowledge articles, developing an understanding of the applications they support, and taking increasing ownership of recurring production issues.

This position is required in one of the following locations: Lafayette, LA, Knoxville, TN, Columbia, SC, Birmingham, AL

Your future duties and responsibilities
. Provide production support for AWS hosted enterprise applications.
. Monitor applications and infrastructure using Amazon CloudWatch, AWS CloudTrail, Splunk, and related tools.
. Investigate alerts through the AWS console, logs, and metrics to identify failure points and business impact.
. Troubleshoot AWS services and Amazon SNS related events.
. Manage incidents, operational tickets, and support queues through ServiceNow.
. Perform technical triage and coordinate resolution with application developers, cloud teams, and SMEs.
. Escalate complex incidents with complete technical findings and supporting evidence.
. Follow established knowledge articles while independently investigating issues without documented resolutions.
. Support weekday deployments, application releases, and production change activities.
. Participate in LTO 2/LTO 3 resiliency exercises and scheduled weekend LQS activities.
. Identify vulnerabilities and operational risks encountered during production support.
. Develop knowledge of application functionality and take increasing ownership of recurring incidents.
. Ensure incidents and tickets are progressed or resolved in a timely manner.
. Work effectively within the team's 24x7 production support model.

Required qualifications to be successful in this role
. 2+ years of hands on AWS cloud operations and production support experience.
. Strong ability to navigate the AWS console and troubleshoot application, service, and infrastructure issues.
. Hands on experience with Amazon CloudWatch and AWS CloudTrail for monitoring, logs, metrics, and incident investigation.
. Strong production troubleshooting, log analysis, and incident triage skills.
. Experience with ServiceNow for incident and ticket management.
. Ability to investigate application alerts, transaction failures, AWS service issues, and operational incidents.
. Experience coordinating incident resolution with application development teams, cloud teams, and technical SMEs.
. Ability to work independently when a knowledge article or documented procedure does not fully address an issue.
. Strong communication, ownership, analytical thinking, and problem solving skills.
. Flexibility to support releases, production changes, resiliency activities, and changing support schedules.
. Ability to work effectively within a 24x7 production environment.

Desired Skillset:
​Preferred: Splunk, AWS certification, Apache Airflow, CashPoint monitoring, and experience supporting resiliency/recovery exercises.

Certification: AWS Associate level certification or equivalent demonstrated AWS expertise. An expired Associate level certification may be accepted based on current hands on experience. The intake's certification section specifically identifies the AWS Associate certification as required. 

Educational Requirements:
​Bachelor's degree in Computer Science, Information Systems, Engineering, or a related technical field.​

Other Information:
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $62,900.00 $86,500.00.

CGI's benefits are offered to eligible professionals on their first day of employment to include: . Competitive compensation . Comprehensive insurance options . Matching contributions through the 401(k) plan and the share purchase plan . Paid time off for vacation, holidays, and sick time . Paid parental leave .Learning opportunities and tuition assistance . Wellness and Well being programs

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at View email address on us.fitly.work . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.