Field Service Technician I

$2,500 Hiring Bonus! GCI's Field Service Technician I will r epresent the company's service philosophy by assisting customers who have purchased and are using company products and services and/or are considering upgrading or expanding their products and services. Provide telecommunications installation and servicing of Video, high speed Data, and Voice product lines within customer residences and business properties in an efficient and professional manner. ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS: Install, service, and troubleshoot telecommunications equipment including analog or digital systems for video, voice, and data services from the tap or demark location to the customer's home or office. Perform routine service, maintenance, and operations on radio frequency, analog, microwave, fiber optic, and AC/DC components. Refer problems between the demark and headend or distribution center to network technicians. Perform disconnects, reconnects, and relocate services as instructed; repair or replace worn components and faulty connections. Utilize test equipment to measure and adjust signal strength to ensure optimum reception. Perform preventative or corrective maintenance, such as underground cable locates, outage response, rewiring, or upgrading cabling and equipment, impairment mitigation, system drive off, and repairs. Communicate with customers on-site and present additional service offerings. Support senior staff technicians and mentor junior technicians with install, test, and repair of custom service orders. Responsible for basic vehicle maintenance, truck stock, and following the company's safe driving and other applicable policies. COMPETENCIES: ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve. Ability to maintain financial accountability for vehicles, inventory (i.e., test equipment), paperwork, and safety procedures to minimize claims. BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI's Code of Conduct for Employees - the Basic Principles. COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances. COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally. Ability to articulate technical information clearly and concisely in written and electronic follow-up reports and work orders and accurately complete written route sheets. Ability to verbally communicate technical information to customers, contractors, utility workers, fellow employees, and the general public in an effective manner appropriate with all levels of understanding. COMPLIANCE - Follows internal controls; protects company and customer confidential information; abides by GCI's Code of Business Conduct & Ethics. Ability to interpret and accurately apply applicable codes, regulations, policies, procedures, guidelines, etc. CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction. Ability to develop positive rapport with customers; demonstrate fair and equitable treatment of fellow employees and customers. RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations. RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving. Ability to organize assignments, equipment, and routing to maximize productivity. Ability to maintain an understanding of telephone/RF standards, safety codes, and terminology as it relates to service orders, repairs tickets, and materials for residential installations and repair. Ability to read and understand system design and city street maps. Ability to operate issued monitoring and test equipment. Ability to operate and interpret data from applicable test equipment required to perform installation, troubleshooting, and repair. Ability to maintain working knowledge of the Company's products, services and features offered for video, voice, and data services. SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures. Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to complete job duties effectively. Additional Job Requirements: This is an entry level position within the telecommunications field service role, attaining job knowledge and competency through the company's certifications, education, and training with higher-level technicians. Supports senior technicians and gains basic knowledge of installat #J-18808-Ljbffr GCI Communication Corp