Technical Specialist

Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets. We are more than 34,000 people, in over 30 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world’s most complex challenges and deliver more impact together. Role description: This position will be tied to the client in Harrisburg, PA. This role will be providing IT and technical support for public sector transportation agency(s), working with traffic management center operators and traffic engineers in their use of our Advanced Traffic Management Software to improve traffic operations. You'll be a critical interface between the product team, client team, and our end users, so good communication and relationship management skills are important. Your key responsibility will be helping our client team--answering their questions and investigating and either escalating or resolving their issues. Experience working with customers is a definite plus. And experience working with public sector organizations is desired but not required. Role accountabilities: * Provide day-to-day user support, answering questions and explaining processes and workflows to aid users in understanding system functionality. * Troubleshooting device and system configuration issues to determine if the problem is in code, configuration, user input, or external software/hardware. * Manage system configuration with devices, base mapping updates, and system parameters * Identify desired operational outcomes and implement system business rules to improve efficiency and support standard procedures * Analyze operational data and develop reports to help our clients monitor and improve transportation system performance

• Track reported issues and current resolution status
• Maintain close communication and coordination with the Project Manager, other

Traffic Operations Managers and ITS Engineers/Technicians. * Be available to be on-call for infrequent off hour support when the need arises. Qualifications & Experience:

• 2-5 years of experience
• Bachelor's degree in computer science, engineering, or other related fields
• Experience working with/providing user-support of computer hardware and

software systems OR * Experience working with transportation engineering and traffic operations management Desired software skills:

* SQL

• QGIS or ArcGIS
• IP Network System Administration
• Ticketing support systems such as Jira

Ability to coordinate real time activities and initiate immediate priorities, for self and support staff Why Arcadis? We can only achieve our goals when everyone is empowered to be their best. We believe everyone's contribution matters. It’s why we are pioneering a skills-based approach, where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together. You’ll do meaningful work, and no matter what role, you’ll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark, on your career, your colleagues, your clients, your life and the world around you. Together, we can create a lasting legacy. Join Arcadis. Create a Legacy. Our Commitment to Equality, Diversity, Inclusion & Belonging We want you to be able to bring your best self to work every day. Our ambition is to be an employer of choice and provide a great place to work for all our people. We are an equal opportunity employer. We are dedicated to a policy of non-discrimination in employment on any basis including race, creed, color, religion, national origin, sex, age, disability, marital status, sexual orientation, gender identity, citizenship status, disability, veteran status, or any other basis prohibited by law. Arcadis offers benefits for full time and part time positions. These benefits include medical, dental, and vision, EAP, 401K, STD, LTD, AD&D, life insurance, paid parental leave, reward & recognition program and optional benefits including wellbeing benefits, adoption assistance and tuition reimbursement. We offer nine paid holidays and 15 days PTO that accrue per year. The salary range for this position is $71.000 - $89.000. Actual salaries will vary and are based on several factors, such as experience, education, budget, internal equity, project and location.

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