Customer Service Representative - Second Shift

Customer Service Representative - Second Shift Johnston, RI, United States Job Description Starting Salary: $22 / hour Start Date: 9/14/2026 When there’s a question about your finances, you want answers and support fast. Our customers rely on our Contact Center Specialists to help them understand, and make sense of, general needs with their accounts including balance inquiries, basic maintenances, transfers, assistance with our online banking experience and more. Primary responsibilities include Our best colleagues have a customer-first mentality when answering inquiries by phone. As part of our dedicated team, you’ll create positive interactions with our customers every day, whether that’s delivering a memorable service experience, or helping to problem-solve an issue - they’ll want to tell friends or family about the service they received as a customer. As a Contact Center Specialist you will: Field a variety of incoming customer calls to deliver high-quality solutions for our customers. Depending on the customer need, calls can be lengthy and occur back-to-back. You’ll have scheduled breaks throughout your day. Help customers improve their banking experience and build customer relationships by recommending products and services that meet their banking needs. Receive extensive paid training to build your expertise and prepare you to handle customer inquiries of increasing complexity. What you'll get Meaningful work & relationships – Feel satisfaction and pride in producing high-quality support for our customers. Experience supportive leadership and a team that has your back to foster a sense of camaraderie. Our Contact Center colleagues are regularly celebrated, and it’s common for colleagues who go above and beyond for customers, or one another, to receive Credo Awards. This monetary reward has points that never expire and can be redeemed for brand-name products and gift cards in our online store. Commitment to community – Give back with 4 hours of paid time off annually for volunteering, separate from regular PTO, and have your donations to eligible 501(c)(3) organizations matched, up to $1,000 annually. Career opportunities, reward, and upskilling – Many promotional roles throughout the Contact Center are hired from within the team. See your hard work rewarded with opportunities to grow your career through training, coaching, career planning and development resources that enable you to branch off in any direction your talents and interests take you. Exceptional benefits – Receive comprehensive health care coverage, including medical, dental and vision plans, a 401K with corporate match, tuition assistance, mental health and wellbeing programs, discounts on student loan refinancing, and more. Qualifications, Education, Certifications and/or Other Professional Credentials High School degree or equivalent Minimum 1 year of exceptional performance in a customer-facing role Computer proficiency Positive and customer-focused mindset Strong listening and problem solving abilities Superior interpersonal skills with the ability to navigate through difficult situations Ability to multi-task in a fast-paced environment Detail-oriented with a strong sense of urgency. Experience recommending and referring products/services to customers, preferred Work Schedule: Various 2nd Shift Schedules. All shifts will include working 1 weekend day Must have ability to work holidays Work Structure: Hybrid- 2 days in Office 3 days work from home Required Skills Customer Empathy Customer Support Platforms Diversity, Equity, Inclusion and Belonging (DEIB) Learning Agility Equal Employment and Opportunity Employer Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information. #J-18808-Ljbffr