Event Concierge

Omni Frisco Hotel at the Star
The Omni Frisco Hotel at The Star is more than just the official hotel of the Dallas Cowboys, it's the social hub for great food, fun and nightlife. This 16-story hotel features 300 beautifully appointed guest rooms and suites and a range of meeting spaces to accommodate any sized gathering. From grand and junior ballrooms to intimate spaces and an elevated pool deck, Omni Frisco Hotel's 24,000 square feet of meeting space provide endless opportunities for events.
This multi-use campus in partnership with the Dallas Cowboys, the city of Frisco and Frisco Independent School District features restaurants, retail space, entertainment venues and more. Omni Frisco Hotel is connected to The Ford Center, a 12,000-seat, domed, multi-purpose event center. The entire campus is anchored by the Dallas Cowboys World Headquarters, which houses office space and the practice facility for the Dallas Cowboys and the Dallas Cowboys Cheerleaders.
Located 20 minutes north of downtown Dallas and 25 minutes from both DFW International and Love Field Airport, the Omni Frisco Hotel features a bevy of amenities including Neighborhood Services, a restaurant featuring honest food and drink in the American tradition. Discover our luxury boutique, Charlotte Jones Collection featuring local designers, a chic coffee and wine bar in the lobby and an elevated pool bar and grill, The Edge, overlooking the 91-acre entertainment district dubbed The Star.
The upscale Omni Frisco Hotel embodies true Texas charm and sophistication. Staying true to Omni's local color, this luxury hotel captures the energy and future of this vibrant North Texas city.
Overview:
In this role, you will be the key liaison between event planners and hotel operations, ensuring smooth communication and seamless event execution.
Responsibilities:
* Serve as the primary point of contact for meeting planners, ensuring all event details are communicated clearly and accurately to operational departments.
* Work closely with Convention Services and Catering Managers to ensure every event meets the highest standards and aligns with client expectations.
* Manage the day-to-day coordination of hotel events, overseeing event logistics and ensuring client needs are met from start to finish.
* Proactively resolve any issues that arise during events, ensuring a seamless experience for all attendees.
* Maintain thorough knowledge of hotel event spaces and group dynamics to provide expert guidance and support throughout the planning process.
* Use Delphi software to generate event-related documents and update event details as needed to reflect client preferences and changes.
* Participate in pre-convention meetings, Banquet Event Order meetings, and weekly resume meetings to ensure all team members are aligned and prepared for upcoming events.
* Handle special projects assigned by the department leaders, contributing to the overall success of the events team.
Qualifications:
* Previous experience in hotel operations or administration, particularly in event management or banquet operations, is preferred.
* At least one year of experience in a customer-facing role, demonstrating the ability to deliver exceptional service.
* Strong communication skills, both verbal and written, with the ability to professionally interact with guests, colleagues, and management.
* Excellent organizational skills with the ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
* A calm and problem-solving mindset when working under pressure, with a focus on addressing client needs efficiently.
* Detail-oriented, ensuring all event logistics are managed and executed according to plan.
* Flexibility to work varied schedules, including evenings, weekends, and holidays, based on the needs of the events.
* Ability to lift, move, and place items up to 40 pounds, and stand or walk for extended periods during shifts.
* A college degree in hospitality, event management, or a related field, is preferred.
* Familiarity with Delphi or similar event management software.
* Knowledge of banquet operations and hotel event spaces.
* *This position is a full-time, on-site position with no work from home flexibility.
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: View email address on click.appcast.io.