Customer Service Rep I

Job Description

Job Description

Job Title

Customer Service Representative (Full Time)

About Porcelanosa

Porcelanosa is firmly positioned at the forefront of the Spanish and international markets thanks not only to our solid values of innovation and quality, but also the trust placed in our large team, made up of almost 5000 skilled professionals, and our commitment to the environment and stakeholders. Porcelanosa products are designed with people in mind, intended to make their lives better and featuring the finest state-of-the-art innovations. Boasting over 45 years of experience, Porcelanosa is present in more than 150 countries around the world. Our success is based on a unique business model, built on a solid corporate strategy.

Why Work for Porcelanosa?

At Porcelanosa, precision, reliability, and excellence are at the core of everything we do. - including our customer service operations. As a Customer Service Representative, you’ll play a key role in providing exceptional customer support, resolving customer inquiries and concerns, processing orders and requests accurately, maintaining positive customer relationships, and contributing to customer satisfaction, retention, and the overall success of the organization. If you’re detail-oriented, organized, and eager to grow your career in a fast-paced, collaborative environment, this role offers the perfect opportunity. Join us and become part of a mission-driven team that values integrity, innovation, and continuous improvement.

What We Offer

• Competitive Compensation
• 100% 401K match up to 4%
• 3-tier medical insurance
• 2-tier dental insurance
• Vision insurance
• Health Savings Account
• Flexible Spending Accounts
• Short Term and Long-Term Disability
• Employer-paid life insurance
• Voluntary Employee, Spouse and Child Life Insurance
• Critical Illness, Hospital Indemnity and Accident Insurance
• $3,000 Tuition Reimbursement
• Paid Time Off (PTO)

Key Responsibilities

• Respond to customer inquiries and provide accurate and timely information regarding product availability, order status, and shipment tracking.
• Receive, verify and process payments relating to point-of-sale orders.
• Call customers for appointment confirmation all Cardinal deliveries.
• File claims with carriers for damaged/lost material.
• RMA booking for Returns/claims.
• Answer and manage phone calls on a timely basis.
• Provide administration and sales support to field sales personnel.
• Identify opportunities to improve customer satisfaction and recommend solutions to address customer needs.
• Ensure compliance with all company policies and procedures related to warehouse operations and customer service.
• Liaise with operations departments as necessary to facilitate the fulfillment of local orders.
• Complete end of the day invoicing, what is picked up after 5pm.
• Review monthly storage fees report, and the fees entered.
• Route any relevant incoming mail, faxes or other correspondence to the appropriate destination point within the group, including electronic orders to be processed in a centralized manner
• Provide certain administration/sales support to regional field sales personnel.
• Other duties as assigned.

What You Bring to the Team

• 1-3 years of related experience in customer service in a fast-paced environment, preferably in a warehouse/logistics/manufacturing environment.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Knowledge of Microsoft Office Suite and experience working with inventory management systems.
• Ability to work in a fast-paced environment and manage multiple priorities.

Commitment to Inclusion

Porcelanosa provides equal employment opportunities to all employees and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

At Porcelanosa, we believe in a skills-first approach to recruitment and employment. This means focusing on what you can do and how you can grow, rather than traditional metrics alone. We are committed to adhering to anti-exclusion practices, removing barriers to access, and enhancing opportunities for all individuals based on merit and potential. Your skills, experiences, and perspective are valuable—and we want to empower you to make your mark here with us.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Schedule:

Eight-hour shift

Porcelanosa offer is contingent upon

Proof of legal authorization to work in the United States for Porcelanosa, which will be confirmed by E-Verify within three business days of your hire date.

Work Remotely

No remote work available.

8:00 AM - 5:00 PM