Field Technician II

Job Description

Job Description

Title: Field Technician Level II 

Status: Full Time Position - Hourly non-exempt 

Company Profile: Eaglestone is a premier provider of custom conveyors and equipment to food-related and other industries. Founded in 1990, Eaglestone continues to grow and is a recognized leader in designing and manufacturing the highest quality equipment in the industry. 

Job Description: We are seeking an experienced Field Technician II to join our team. This is the second of three levels of field service technician work. As a Field Technician Level II, you will receive limited supervision and will be responsible for independently handling varied work assignments of moderate scope and complexity. You will work independently or as a member of a team installing, servicing, or repairing equipment at a customer location. In addition, you will be responsible for guiding, training, and supervising Level I technicians. This position requires extensive local and long-distance 

Responsibilities: 

• Identify and resolve technical issues of moderate scope and complexity related to Eaglestone products and systems at customer sites.
• Conduct mechanical, electronic, or other specialized troubleshooting to diagnose problems and develop effective technical solutions.
• Guide, train, and supervise a team of Level I technicians, ensuring Eaglestone standards are being met including, but not limited to, installation quality, safety requirements, travel requirements, and paperwork requirements.
• Handle on-site field tasks independently, including the installation, field servicing, and repair of equipment.
• Assist in assembling and building conveyor systems and other Eaglestone equipment in the shop when not deployed on-site.
• Manage physical tasks on-site, including the lifting, handling, maintaining, and operation of heavy machinery and equipment.
• Maintain accurate records of all field activities, including service reports, parts inventory, and proper compliance documentation.
• Provide exceptional customer service by promptly addressing customer inquiries and technical concerns.
• Adhere to all Safety policies and procedures continuing to promote the Company's culture of providing a safe work environment 
• Maintain a positive and proactive attitude towards all colleagues, members of Management, and customers.
• Ability to work on other duties as assigned by supervisor or manager.

Skills/Requirements:  

• 2+ years of experience as a Field Technician or similar role, preferably in a technical or engineering field. 
• Strong technical knowledge and proficiency in troubleshooting mechanical, electronic, or other specialized equipment systems. 
• Proven capability to work independently with limited supervision and make sound decisions in a fast-paced on-site environment. 
• Knowledgeable on conveyor, conveyance systems, and related material-handling equipment. 
• Strong Team Management and leadership skills to effectively guide, supervise, and motivate Level I Team Members. 
• Effective communication skills to interact with customers, Team Members and Leadership.
• Detail oriented with good organizational and time management abilities. 
• Flexibility to work outside regular business hours and travel extensively both in-state and out-of-state as required 
• High School Diploma/GED or 2 years of relevant work experience. 
• Reliable transportation to and from work and customer sites.
• Ability to lift 25-50 lbs.

Compensation: $30.00 - $34.00

• Ability for some overtime throughout the year depending on business needs.
• Paid weekly in arrears each Friday.

Benefits: 

• Eaglestone pays approximately 70% of Team Member’s medical, dental, and vision insurance - eligible on the first day of the month following 2 full months of employment.
• Short Term Disability
• Life Insurance
• Eaglestone matches 40% of Team Member’s contribution up to 5% of Team Member’s pay - eligible after 60 days of employment.
• Nine (9) paid holidays.
• Tuition reimbursement.
• Generous PTO and Paid Holidays
• Extensive Company bonus pay out potential including Company Profit Sharing and Quarterly bonus incentives 
• Sunday double pay

Work Location and Schedule:

• Position requires you to be in the field at customer locations. 
• When not traveling to customer locations you are required to be in the Naperville shop.
• Position requires in-state and out of state traveling.
• Rotating schedule between other Field Technicians
• Weekend work required.

Eaglestone offers competitive compensation and benefits packages, along with opportunities for professional growth and development. If you are a highly skilled and motivated individual with a passion for technical problem-solving and team leadership. We would love to hear from you.

Due to the expected high volume of applicants for this role, EAGLESTONE Inc. will only contact

individuals who possess all key requirements and skills. We want to thank all applicants for their

interest.

Eaglestone Inc. is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.  All employment decisions are decided on the basis of qualifications, merit, and business need.  If you need assistance or an accommodation due to a disability, you may contact us.  Eaglestone Inc. is proud to be a Drug Free Workplace.  All offers of employment are conditioned upon the candidate passing a pre-employment drug test.