Service Appointment Coordinator

Service Appointment CoordinatorThis position is responsible for assisting the Service Manager, Service Advisors, and other co-workers with the day-to-day operation of the Service Department. The Service Appointment Coordinator will handle in/outbound calls and appointment setting for customers.Essential Job Duties and Responsibilities:Takes incoming calls from customers with high level of customer serviceSchedules appointments for serviceObtains customer and vehicle data prior to arrival when possibleEstablishes customer's payment method, obtain credit approval if necessaryNotify Service Advisors of incoming workHandles telephone inquiries regarding appointments and work in processFollows all Service Appointment and Service Customer Handling Processes as writtenCompletes all appointments per written processReports all customer concerns directly to Service ManagementFollows up with customer prior to service visit per written processPerforms other duties as apparent or assignedDetermine customer's primary concern and schedule the necessary appointmentsEstablish and maintain great customer relationships that encourage repeat and referral business.Work as a team player and uphold the company's standards of professionalism and integrity.Develop and maintain a knowledge base of the evolving products, services and needs of the dealership.Answer incoming customer calls promptly and professionallyDocument conversations and update customer records after each interactionSets service appointmentsRequired Experience and Education:High school diploma or equivalentDriver's LicenseCustomer service experiencePrevious clerical or administrative experience is a plusAbility to learn basic computer programs and processesExcellent phone etiquetteAdvanced communication and organizational skillsRequired Skills and Attributes:Strong interpersonal and communications skills and the ability to understand and handle sensitive and confidential information.Ability to prioritize and organize work in a multitasked environment.Excellent verbal and written communication skills.Attention to detail.Strong organizational skills including the ability to manage multiple projects and details simultaneously.Strong analytical ability to gather and summarize data, find solutions to various administrative problems, and prioritize work.Ability to work productively in a fast paced, stressful environment.Equipment, Machines and Software Used:Computer software: Microsoft Office to include Word, Outlook, Excel, and CDK.Physical and Mental Requirements:Ability to sit, stand, walk, talk, hear, use hands to finger, grasp, handle or feel, push, pull, reach, crouch, bend, kneel, climb, and perform repetitive motions of the hands and/or wrists.Hazards and Safety Precautions:Hazards: Slips, trips and falls, ergonomic injuries, and occasional lifting.Safety Precautions: Breaks are encouraged to allow for stretching and training is provided covering slips, trips, and falls, safe lifting and stretching techniques.