Patient Access Specialist (Days) - Westlake
Complete Care
Patient Access Specialist Full-Time Days Westlake (Austin)
The Patient Access Specialist serves as the first point of contact for our patients, ensuring a smooth and efficient process from appointment scheduling to insurance verification. This is a crucial role in ensuring patients have the information and support they need to access care seamlessly.
About Us
At Complete Care, we are committed to providing high-quality, compassionate healthcare to our patients. We believe that every role, no matter how behind-the-scenes, plays an essential part in helping us deliver the best care possible. We are currently looking for a compassionate and detail-oriented Patient Access Specialist to join our dynamic team!
Why You'll Love Working With Us
- Competitive pay
- Comprehensive health benefits (medical, dental, vision)
- Opportunities for career growth and continuing education (tuition reimbursement)
- Generous paid time off and flexible scheduling
- A supportive, collaborative, and positive work culture
- Free Emergency Care at any of our Complete Care locations
What You'll Be Doing
- Greet and assist patients both in-person and over the phone, registration, and inquiries.
- Verify patient insurance and demographic information accurately.
- Provide strong phone and verbal communication skills along with active listening.
- Managing patient flow.
- Collect necessary paperwork and coordinate with various departments for patient care.
- Provide excellent customer service and resolve patient questions or issues.
What We're Looking For
- 1-2 years of Medical Insurance verification experience required.
- 2-3 years of Customer Service experience in the medical field required.
- BLS certification through the American Heart Association is required within sixty (60) days from start date.
- High School Diploma or GED required.
- Experience with MS Office, EMR/EPM systems.
- MUST be flexible with schedule; including day, evening, weekend hours, and holidays per facility needs.
- Must be legally authorized to work in the United States.
Vacancy posted 3 days ago
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