Front Desk Associate - Full Time

Front Desk Associate - Full Time Mic check 1-2. Calling all relationship-builders, storytellers, problem-solvers, and natural sellers! If you're the kind of person who loves connecting with people, creates memorable experiences, and thrives in a fast-paced environment where every interaction matters – we want to talk to you. At Pathfinder Hospitality, we don't just serve guests. We win guests. Every conversation is an opportunity to create loyalty, spark a Peak Moment, and open the door to new business opportunities. You'll blend hospitality, frontline sales, and guest experience – because here, Everybody Sells. About Us: Platinum Service is our promise: Do unto others better than they could have ever imagined. Hospitality isn't just what we do – it's who we are. Our purpose is to create memorable experiences for both guests and team members through world-class service, meaningful connection, and a culture built to last. Culture and Values Accountability: We honor our commitments and each other with reliability and responsibility. Collaboration: Everyone's thoughts and opinions are important. Empowerment: We learn from our successes and failures and strive to evolve as we grow. Innovation: We use creativity to turn the ordinary into extraordinary. Integrity: We honor our promises and fulfill our commitments. Passion: We thrive because of our heartfelt commitment to unrivaled hospitality. Transparency: We openly share successes and failures and are accountable in all our business practices. Responsibilities Convert guest inquiries into bookings through value‑based selling. Turn phone calls, emails, and walk‑ins into reservations by communicating our unique value, responding quickly, and selling confidently. Deliver exceptional Platinum Service during every interaction. Make guests feel seen, welcomed, and cared for by creating memorable Peak Moments and anticipating needs from check‑in to check‑out. Identify and surface sales opportunities during daily guest interactions. Listen for company names, travel patterns, and referrals, capturing and passing along qualified leads – because every touchpoint is a selling moment. Support smooth hotel operations through accurate, efficient service. Handle reservations, payments, records, and problem resolution with detail and professionalism while maintaining a clean, organized, welcoming front‑of‑house area. Minimum Qualifications Relationship‑Building & Rapport Excellent communication and interpersonal skills with a positive and friendly attitude Bilingual in Spanish and English is a plus, but not required. Strong problem‑solving skills and ability to multitask. Compensation & Benefits Compensation: $16 per hour. 8 paid holidays, flexible PTO and vacation Birthday Pay Additional paid time off for Community Involvement Health Insurance IRA Match Program Mental Health & Wellness Program including a Life Coach Employee Development Program Discounted hotel stays for brands within our portfolio #J-18808-Ljbffr Pathfinder Hospitality