Desktop Support Technician

Desktop Tech I

Start Date: ASAP

Contract to Hire: after 90 day

Job Title: Deskside Tech I location: VSP (Vision Service Plan) 3333 Quality Drive, Rancho Cordova, CA 95670

Must have the following skill expertise: IMAC experience and will receive OJT Account training. Also candidate should be proficient with WIN10 / O365 & Outlook Support; Experienced Desktop support including Computer imaging and IMAC. Also for IMAC, Migrations and project support on resume. No Certs required MAX BILL RATE @ $36.99 Pay TO OFFER CANDIDATE @ $25-26 P/HR · Shift M-F Rotating shifts: 7am – 3:30pm, 9:00am – 5:00pm Rotating later shift 1 out of 5 weeks. OT will occur as workload and client demands with Mgr Approval.

We need more candidates. This position does not require Certs but does require enterprise level onsite support history and experience. Should have hands-on experience with deployments, installation and set-up of laptops desktops and printers. There is immediate need for a resource that can start as soon as they clear D&BG.

TOP 2 required skills that candidates must have • Supporting Windows 10 • MS Office 0365 with 2-3 years of Enterprise exp

Pay TO OFFER CANDIDATE @ $27.5 P/HR - WILL BE SAME RATE UPON CONVERSION. · Shift M-F Rotating shifts: 7am – 3:30pm, 9:00am – 5:00pm Rotating later shift 1 out of 5 weeks. OT will occur as workload and client demands with Mgr Approval.

VISION SERVICE PLAN – DESKTOP TECH II Customer is VISION SERVICE PLAN in RANCHO CORDOVA, CA 95670 Looking for Desktop Tech II skillset. Would also expect significant experience with WIN10 / O365 Outlook Support; These skills are required along with OEM Vendor support for hardware and or software where there is a requirement. Candidate must be willing to certify as necessary. This role will be onsite support role that may also require experience in remote online administration and may include support for users that are not onsite. Desired skills Troubleshooting skills HDWR/SFTWR. Client environment AV support. Depot repair diagnostic skillset, Imaging, Network and connectivity IMAC (Install Move Add Change) and Computer imaging. AD Provisioning Other required certs include a minimum of 1 of 4: Comptia A+, Network +, Server+ or Security+ Mac hardware certs not required but we will accepted in leu of the others or in consideration for the position. There will be OTJ Account training also required.

Position Expectations – This associate will be assuming a Desktop Tech II onsite support position. Compensation: Pay offered @ $25.50 - $27.50 per hr. Based on skills demonstrated and qualifications and applicable experience Agency Max Bill Rate: $41.24 Work Schedule: Shift M-F 7am – 3:30pm 9:00am – 5:00pm On-Call: rotating schedule Task will include: AV support, Laptop and mobile iOS support; Microsoft and Desktop support to include imaging, active directory and Provisioning. Asset management, decommission and IMAC, Functional onsite support Job knowledge and experience. COMPTIA Certifications listed specifically A+ Looking also for IMAC, Migrations and project support on resume It is a plus if candidates have Mac hardware support experience with software and IOS support. However, this is only considered based on a review and demonstration of candidate's Apple support skills and Certification Microsoft Certifications - relevant certs will be taken into consideration in lieu of experience but will not increase payrate. Candidate must meet the requirements listed to receive max compensation offer. Role requirements: Will match activities, cases and projects that are assigned to team members incorporating candidate's skillset. All our work comes from the VSP's Service Now ticketing system Must be detailed and process-oriented, able to work independently following detailed steps, and be able to document troubleshooting steps taken and maintain daily ticket status. Role may be physically demanding includes: prolonged standing, walking campus bending, stooping and lifting and pushing some fast paced and repetitive task must be able to lift 40 pounds (repetitive) in some cases Maintain high mental focus and organization Must follow safety guidelines and be aware of environment and conditions using good judgement and adhering to best practices.