Customer Service Rep(04244) - 135 Madison Road

Domino's Franchise

Job Description

We are seeking a friendly Customer Service Representative to join our team in Orange. As a key member of our customer support team, you will be the primary point of contact for our valued customers, ensuring their needs are met with the highest level of service.

Respond to customer inquiries via phone, in person, in a timely and professional manner
Provide accurate information about products, services, and company policies
Process orders, refunds, and exchanges efficiently
Identify and escalate complex issues to managment
Maintain detailed records of customer interactions and transactions
Collaborate with team members to improve customer service processes
Stay updated on product knowledge and company policies
Achieve performance targets and quality assurance standards

Qualifications

Excellent verbal and written communication skills
Strong problem-solving abilities and attention to detail
Proficiency in customer service software and basic computer skills
Ability to multitask and prioritize in a fast-paced environment
Patient and empathetic approach to customer interactions
High school diploma or equivalent
Previous customer service experience preferred
Ability to work flexible hours, including weekends and holidays as needed
Knowledge of our products or services is a plus

Apply

Vacancy posted 4 days ago

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