Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Career Advancement
• Fun Team Oriented Office
• Training
• 401(k)
• Company parties
• Paid time off
• Competitive salary
• Bonus based on performance
• Employee discounts
• Health insurance
• Signing bonus

ROLE DESCRIPTION:
As a Customer Service Manager with the Chad Elder State Farm Agency, you will be responsible for great customer experiences that contribute to the growth and success of our insurance agency. Your attention to detail, strong interpersonal skills, and genuine desire to help people make you a great fit for our team. You will advance your career by learning about the ways we can help people, collaborating with other agency team members, and anticipating the needs of the community members you support.

We offer a fun and safe working environment, competitive salary, commissions, bonuses, and benefits. My goal is to provide a clear career path for team members that supports professional development and helps you achieve your personal goals and dreams. All necessary tools and training will be provided to set you up for success.

We look forward to connecting with motivated, high energy, customer-focused, empathetic candidates who are eager to contribute. There are also internal advancement opportunities in the future as we expand to multiple offices in the future.

ABOUT ME:
I’m Chad Elder, proud owner and Agent of Chad Elder State Farm in the Portland/Beaverton Cedar Mill area. Since joining State Farm Insurance in 2023, I’ve been motivated by my passion for helping people. I’m fortunate to have my family close by here in Portland. I’m a proud husband, dad to 4 kids, and a dog dad. I enjoy exploring the outdoors, golfing, all sports and enjoy taking my office team out to celebrate our office wins! Happy hours, Top Golf, Bowling, Blazer games and more!

Our office culture values family, integrity, and a strong connection to the Pacific Northwest lifestyle. We are committed to fostering a supportive environment where every team member can grow professionally while maintaining a healthy work-life balance.

RESPONSIBILITIES:

• Provide information about insurance and financial products and services.
• Processing insurance and financial service applications. 
• Scheduling and holding appointments.
• Handle customer inquiries and provide timely responses.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Confident with customer calls and meetings. 

** This is an in-office position in the Beaverton/Portland area and the hours are 8:30-5pm.