Collections Customer Service Representative

Collections Customer Service Representative

Now hiring for a Collections Customer Service Representative Location: Geneseo, NY Pay Rate: $21.48 $22.68 per hour Shift: 8:00 AM to 5:00 PM From "Hello" to "Happy Customer". Be the Difference! Looking for Collections Customer Service Representative jobs in Geneseo where great communication makes a real difference? This opportunity lets you assist customers, solve problems, and build positive relationships while helping deliver outstanding service every day. This opportunity is based on a Customer Service Representative career path and is being offered by Staffmark to qualified candidates.

Job Duties

• Handle inbound and outbound customer calls regarding account inquiries and payment arrangements
• Answer customer questions and provide timely, professional support
• Discuss payment options and negotiate repayment solutions
• Respond to customer emails with accurate and helpful information
• Troubleshoot account issues and resolve customer concerns efficiently
• Document all customer interactions accurately in the system
• Follow call scripts, company policies, and compliance requirements
• Maintain a positive, professional experience during every customer interaction
• Meet productivity, quality, and performance goals

Requirements

• High school diploma or GED required
• Strong customer service, communication, and negotiation skills
• Ability to handle inbound and outbound calls professionally
• Comfortable multitasking across multiple computer systems
• Strong typing, data entry, and organizational skills
• Basic knowledge of standard office software and procedures
• Ability to problem-solve and resolve customer concerns effectively
• Goal-oriented with a willingness to learn and meet performance targets
• Reliable attendance and ability to work onsite in Geneseo, NY

Benefits

• Competitive Weekly Pay
• Comprehensive Benefits including medical, dental, and vision coverage
• Life and Disability Insurance for added peace of mind
• Optional 401(k) Plan to help you prepare for the future
• Supportive Team Environment focused on professional growth and customer success

About Us

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact. Staffmark is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help. The base pay range listed reflects what we reasonably expect to offer for this role. Actual pay may vary based on location, experience, and performance. Depending on the position, benefits may include medical, dental, and vision coverage; retirement and savings plans; paid holidays and time off; supplemental insurance; and additional wellness or incentive programs.