Patient Navigator - Neurology - Physician Practice

Patient Navigator, Neurology Outpatient

The Patient Navigator, Neurology Outpatient plays a central role in optimizing the patient journey and driving positive outcomes. By acting as a dedicated advocate, the Navigator streamlines the care process by eliminating barriers, facilitating communication between patients and providers, and empowering patients with the resources to manage their treatment confidently. This role is crucial for enhancing the patient experience, improving clinical outcomes, and enhancing overall practice efficiency. Under the direction of practice leadership, the Navigator provides key support to the clinical team, ensuring a smooth, coordinated workflow and greater patient satisfaction.

Responsibilities

A day in the life of a Patient Navigator, Neurology at Hackensack Meridian Health includes:

• Treats all patients with dignity and professionalism.
• Provides competent clinical care to patients during visits and is considered a content expert in the specialty practice in which they are responsible.
• Facilitates communication between patients and healthcare providers.
• Provides education and educational resources to patients and their families.
• Greets patients courteously and efficiently processes their information.
• Completes physician's orders accurately and thoroughly.
• Guides assigned patients through the health care system and is a strong patient advocate.
• Supports the patient and family in coping with the psychological aspects of cancer.
• Coordinates appointments with providers for timely delivery of diagnostic and therapeutic services while accommodating the patient as much as possible.
• Answers patient telephone calls and MyChart messages. Correctly processes information for appointment scheduling, answers questions, and assists with problem-solving. This includes but is not limited to triaging emergent/urgent phone calls, inquiries related to the availability of appointments, scheduled appointment dates and times, medication refill requests, and general practice information. If necessary, transfers calls to an appropriate person or department to assist the patient or collaborates with APPs as cosigners for complex medication concerns, elevating more complex questions/issues to APP/MDs when needed.
• Communicates with physicians in a professional manner.
• Relays messages to clinicians and follows-up as indicated.
• Ensures all materials, including films, pathology reports, and laboratory reports necessary for each new patient visit are available for clinicians prior to appointments, if requested.
• Advises patients about what to do with records and forms they must bring to the visit.
• Accurately and efficiently prepares all new patient records as dictated by practice standards.
• Elicits patient clinical information to allow for appropriate scheduling of referrals.
• Encourages referrals and schedules new appointments as indicated based on clinical presentation, within established protocols, or as dictated by the physician.
• If the next available appointment exceeds a reasonable timeframe, investigate scheduling options with the supervisor. Follows up with patient and physician as appropriate.
• Actively identifies and addresses barriers to care that might keep the patient from receiving timely and appropriate treatment.
• Connects patients with resources and social support systems, including helping patients identify and access financial services to pay for health care needs.
• When appropriate, works with investigators and other members of the clinical research team to identify patients as potential research subjects for available clinical trials.
• Networks and cultivates relationships with hospital and community services.
• Provides community education to raise public awareness.
• Participates in practice hours and any and all practice locations as needed.
• Prepare work/school excuses for appointments, completed disability paperwork, Jury Duty excuses.
• Completed forms for equipment request, U-Step walker, or Cala.

Qualifications

Education, Knowledge, Skills and Abilities Required:

• Minimum of a Bachelor's Degree.
• Minimum 2 years as a Registered Nurse.
• Proficient Computer Skills that may include, but are not limited to, Google Suite Platforms.
• Excellent written and verbal communication skills.
• Strong organizational and critical thinking skills.
• Must be organized and have the ability to multitask, working in a fast-paced environment.
• Must have the ability to work independently, but also in a team environment.

Education, Knowledge, Skills and Abilities Preferred:

• Experience with EPIC record system.

Licenses and Certifications Required:

• NJ State Professional Registered Nurse License.

If you feel that the above description speaks directly to your strengths and capabilities, then please apply today!

Compensation Minimum rate of $107,952.00 Annually HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package. The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to:

• Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness.
• Experience: Years of relevant work experience.
• Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training.
• Skills: Demonstrated proficiency in relevant skills and competencies.
• Geographic Location: Cost of living and market rates for the specific location.
• Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization.
• Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered.

Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts. In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits.

HACKENSACK MERIDIAN HEALTH (HMH) IS AN EQUAL OPPORTUNITY EMPLOYER

All qualified applicants will receive consideration for employment without regard to age, race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, breastfeeding, genetic information, refusal to submit to a genetic test or make available to an employer the results of a genetic test, atypical hereditary cellular or blood trait, national origin, nationality, ancestry, disability, marital status, liability for military service, or status as a protected veteran.

Hackensack Meridian Health