Patient Services Associate

For questions regarding this position, please contact: Whitney Milhoan View phone number on click.appcast.io View email address on click.appcast.io Position Overview The Patient Services Associate position at Student Health Services provides an important team role. This position reports to the Patient Services Manager, provides daily support to the Front Office and the rest of the Medical Services. The associate handles appointment scheduling, multi‑line telephone answering, electronic health record management, immunization compliance, cashiering, and customer service. Strong communication skills are essential. Duties and Responsibilities Follow Patient Services policies and procedures regarding medical records, patient scheduling, maintaining the computerized appointment system, cashier duties, and other related responsibilities. Facilitate communication between patients and clinical staff. Maintain confidentiality of medical information. Ensure compliance with University policies and state laws regarding immunization requirements. Required Qualifications – Experience, Education, Knowledge & Skills Demonstrated entry to mid‑level administrative support and/or clerical experience with customer service, communication, and other administrative duties or an equivalent amount of education and/or experience. Demonstrated experience organizing and prioritizing multiple workloads, meeting deadlines, and exercising adaptability to changing priorities while maintaining a positive, effective, and professional approach. Strong written and verbal communication skills. Preferred Qualifications – Experience, Education, Knowledge & Skills Knowledge of medical ethics regarding confidentiality and legal protocols. Experience working in a medical office or healthcare environment. A passion for working in college health and/or with the student population. Comfort and confidence working in a fast‑paced environment. The Successful Candidate Will Relate to and establish rapport with a college student population. Effectively coordinate and prioritize workload to meet time‑sensitive deadlines. Utilize a growth mindset when facing personal and professional development opportunities. Respond positively to difficult situations with comprehensive and creative outcomes. Demonstrate professional written and verbal communication skills. Commit to promoting diversity, equity, and inclusion in the workplace. Take initiative and work collaboratively in a team‑oriented office culture, assisting with special projects, events, and departmental and/or Student Wellness area initiatives. Build and maintain positive working relationships within the department, University, and community. Model professional and ethical behavior. Maintain knowledge of and implement current best practices for college health. Seek opportunities to enhance the overall operations of the Student Health Service through intentional interdepartmental collaboration and the development and implementation of integrated operations processes. Position Special Requirements/Additional Information This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts Montana State University’s rights to assign or reassign duties and responsibilities to this job at any time. Physical Demands To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skill, and/or ability required. EEO Statement Montana State University is an equal opportunity employer. MSU does not discriminate against any applicant on the basis of race, color, religion, creed, political ideas, sex, sexual orientation, gender identity or expression, age, marital status, national origin, physical or mental disability, or any other protected class status in violation of any applicable law. In compliance with the Montana Veteran’s Employment Preference Act, MSU provides preference in employment to veterans, disabled veterans, and certain eligible relatives of veterans. To claim veteran’s preference, please complete the veteran’s preference information located in the Demographics section of your profile. Applicant Documents Required Documents Resume Cover Letter Optional Documents Supplemental Questions #J-18808-Ljbffr